Full time Offered Salary : د.إ1,000,025,000.0 - د.إ1,000,025,000.0 / Monthly

Operation & Service Manager Floater Dubai UAE

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Job Description

Operation & Service Manager Floater at Abu Dhabi Islamic Bank is responsible for handling the branch operations, review, control & approval, Sales and business acquisition, Management of service delivery and Staff Management and Coordination.

Responsibilities of Operation & Service Manager

  • Cash Vault Dual control of branch Vault.
  • Providing cash to tellers for daily business transactions, approving daily transactions for remittances and other products, where applicable approving the override of transactions exceeding specified teller limits.
  • Managing branch cash as per cash holding limit.
  • Process & balance daily inward and outward clearing transactions.
  • Reconciliation and review of errors in teller transactions.
  • Review and approve work processes documentations and system input reports, accomplished on account of deposit sales and retail & institutional services, by customer service staff.
  • Ensure that all customers transactions as per ADIB policies and procedures.
  • Sign on behalf of the bank as per the assigned limit.
  • Control and supervision of operations work processes for compliance with ADIB’s Credit & Operational Policies & Procedures, thus maintaining an acceptable both internal and external audit rating.
  • Conduct surprise check of Branch Vault cash on a monthly basis and reports exceptions if noted, to HO authorities.
  • Facilitating and implementing work process improvements.
  • Interact with customers for sale of ADIB’s deposit, Finance, Cards & Takaful products by ensuring service efficiency and by adherence to best service standards.
  • Monitor the sales performance of CROs.

What You’ll Do More?

  • Generation of new business via out marketing calls and in branch contacts through “Open door policy” in meeting customers.
  • Setting and monitoring sales plans for the branch and sales staff as per forecast.
  • Coaching of all sales staff to increase sales productivity and cross selling.
  • Monitor branch service standards for customer satisfaction.
  • Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries.
  • Getting ad hoc customer feedback.
  • Ensure service level agreements (SLA) with internal and external customers are in place, followed and are frequently calibrated for continuous improvement.
  • Observation of queue time and length and taking action as needed to capacities serving counters and or managing customer traffic.
  • Maintain staff morale and relationship.
  • Observe, coach /train and counsel staff towards expected behaviors.
  • Identify training developments needs for staff and ensure that these are met as per schedules.

Requirements of Operation & Service Manager

  • A bachelor’s degree in business administration, finance, economics, or a related field is typically preferred.
  • 4-5 years of banking experience (UAE banking experience preferred) or retail sales experience.

Skills and Knowledge Desired

  • Knowledge of products and services offered by ADIB.
  • Knowledge of branch operations and back office functions.
  • Knowledge of ADIB policies and systems.
  • Thorough Knowledge of all the Regulations issued by Central Bank of UAE.
  • Computer skills.
  • Communication and presentation skills both Written and Oral (In English).
  • Knowledge of Retail Banking products, processes, and policies.
  • Computer literacy and tech savviness.
  • Self starter with excellent time management skills.
  • Active coach and mentor to junior employees.

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