Online Supervisor Al Tayer Group Dubai

Al Tayer Group is currently looking for an Online Supervisor to join Bloomingdales Store operations team to oversee In-Store fulfilment, process and dispatch online orders to ensure customer touch points are of the highest possible standard. Managing the teams, Online Customer Service and the Fulfilment/ Helper Team.

Responsibilities of Online Supervisor

• Follow all relevant eCommerce policies, processes, and standard operating procedures so that work is carried out in a controlled and consistent manner.
• Follow the day-to-day activities related to own job with minimal supervision to ensure continuity of work.
• Follow-up on escalated cases /issues/questions of junior team members.
• Deliver high levels of customer service.
• Communicate with stock room and logistics provider on all shipping and stock issues.
• Liaise with internal and external departments and partners to ensure a seamless customer experience.
• Handle complaints in an effective way and refer to a manager where necessary.
• Record all customer feedback and contacts.
• Maintain expert knowledge of products and policies, available for sale products and promotions, shipping options and customer services.
• Oversee picking, gift wrapping, packing, and shipping of all orders dispatched.
• Ensure orders are dispatched in a manner that is consistent with customer service standards.
• Ensure equipment used in the picking and shipping areas is used in a productive manner, is fully stocked, and organized to ensure smooth running of the department.
• Maintain a complete understanding of POS and software systems used to pick, pack and ship.

What You’ll Do More?

• Liaise with delivery companies.
• Establish and maintain metrics for Department and provide frequent communication and feedback to management to enhance quality and productivity.
• Help solve problems and make informed decisions that affect the service, and productivity of the Picking, Packing, Shipping and/or other warehouse/fulfillment departments.
• To communicate effectively with management, distribution/logistics department on all relevant issues.
• Provide coordination, evaluation, and continuous process improvement of the department.
• Adjust priorities and manage time wisely in a fast-paced environment.
• Manage Reports, such as the Customer Survey Net Promoter Score (NPS) and Order Cancellations etc.
• Monitor employee productivity and provide constructive feedback and coaching.
• Prepare and submit performance reports.
• Organise workflow and ensure that employees understand their duties or delegated tasks.
• Monitor employee productivity and provide constructive feedback and coaching.
• Hire and train new employees.
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.
• And other duties as assigned.
• Remaining focused and optimistic through challenging situations, adapting quickly to changing circumstances, to deliver required objectives.
• Guide and motivate subordinates to enhance performance and produce quality work.
• Provide leadership and direction to subordinates towards the achievement of goals and objectives.
• Ensure all new subordinates are inducted into the Online team as well as managing all set-up’s.

Eligibility Requirements

The eligibility requirements for role of an Online Supervisor are as under:

• Graduate in any discipline.
• 5-7 years’ experience in similar role.

Skills Desired

• Exposure to retail operational practices/functionality of Omni environment.
• Excellent communication, organizational and interpersonal skills.
• Computer literate with knowledge of basic accounting procedures.
• Methodical and organized approach with deadline achievement essential.
• Working efficiently under pressure, in a fast-paced environment.
• Ability to learn a variety of job descriptions.
• Leadership skills.

Project Supervisor (Innovation Lab) Amazon UAE

Waiter Al Tayer Group Dubai UAE

Brand Trainer Al Tayer Group Dubai