Officer Revenue Optimization Emirates Airline Dubai UAE

Emirates Airline is currently accepting applications for the post of Revenue Optimization Officer in Dubai, UAE. Emirates is one of the two flag carriers of the UAE. The airline is a Subsidiary of The Emirates Group and is based in Dubai. It flies to more than 161 Destinations in 85 countries across 6 Continents, through its fleet of nearly 300 Aircrafts. Emirates is the world’s second largest in terms of Freight ton-kilometers flown and fourth-largest airline by scheduled Revenue passenger kilometers flown.

Role of Revenue Optimization Officer

A Revenue Optimization Officer at Emirates has to Optimize network revenues across all Origins and Destinations through Co-ordination of activities within Revenue Optimization. He will be ensuring the timely delivery of  Demand, Pricing, Inventory and Analytics’ activities. Along with, Continuously monitoring the Competitor activity, demand trends and Directing the priorities of the assigned markets. A Revenue Optimization Officer will also ensure that pricing structures are reflected within the Demand Forecasting Process. He will Develop and maintain expertise around Revenue management principals and techniques.

Responsibilities of Revenue Optimization Officer

At Emirates, A Revenue Optimization Officer is responsible

• To achieve Revenue related objective of the Department using Pricing, Inventory, Pricing distribution, Revenue systems and Analytics tools as per set timelines.
• Provide Continuous Feedback to RO standards and procedures and keep the standard operating procedures up to date.
• Ensure Compliance by RO Market Operations team, Pricing Distribution, Inventory and Revenue Steering & Standards.
• Continuously review the practice, procedures of the function to improve efficiency and cost saving.
• Communicate all business requirements to the line manager, RO Standards and Procedures team and RO systems team.
• Ensure delivery of operational requirements.
• Provide expert advice and guidance to the end users and head office departments by answering queries, undertaking investigations and identifying areas of improvement.
• Conduct and analyse all quality control process on tactical fare activity.
• Proactively communicate and resolve any errors ensuring clear identification of areas of concerns and delivery of solutions.

What you’ll do

• Manage and Prioritize all market fare work packages for distribution for the allocated regions.
• Ensure reviewing of workload & identify any potential problems within the workflow process. Communicate the issues to the Pricing Analysts and Pricing Managers.
• Initiate and Communicate all business requirements to the RO Standards and Procedures team and the RO systems team.
• Ensure delivery of Operational Requirements and make recommendations where required.
• Conduct and analyze all quality control process on tactical fare activity to ensure fare products are pricing as per the commercial intent.
• Manage and guide the teams to ensure departmental SLAs are reached ensuring all SLAs are reviewed by both the Market Operations team and the RO Services teams.
• Provide detailed Analysis of market fare price position for the periodic review of strategic fare ladders. Ensure EK fares are positioned competitively.
• Monitor flights on the EK Network within the operational window of 72 hours prior to departure. Identify critical flights with potential for denied boarding.
• Develop, document test cases, and conduct detailed Business User Acceptance testing.
• Action all upgrades and downgrades of aircraft, codeshare PNL/ADL from partner airline that were rejected for manual handling by the robotics process.
• Check for all Aircraft Types/Class Configuration and timings based on the Engineering Telex for flights departing in 48hrs.
• Identify inventory abuse by agencies on EK inventory. Coordinate with Revenue Accounts team to raise Agency Debit Memos and follow-up of debit memos to recover the lost revenue.

Eligibility Criteria

Education

• 12 yrs schooling or equivalent.
• Certificate/diploma in International ticketing and fare construction from IATA, UFTAA or a recognized airline in-house training facility.
• Certified by ATPCO in courses that pertain to the coding and electronic distribution of fares and rules.

Experience

• 2 years’ experience in Revenue management or a Commercial department.
• Experience in the use of ATPCO, Airfare, Infare, PROS, Group Handling and other Revenue management systems is preferable.
• 2 years’ experience in processing FQT logic.
• 2 years’ experience in Software development or in testing.

Knowledge & Skills

• Knowledge of fares certification obtained through Industry, IATA and in house sponsored and approved courses.
• Advanced skills with Programming skills (intermediate) Visual Basic preferred.
• Experience in any other programming languages such as Java, Python, R or C++.
• Strong analytical skills and proven ability to work at all levels and across different cultures.
• Should also possess strong written and verbal communication skills.
• Ability to perform statistical analysis of various business situations for revenue enhancement.

Accounts Receivable Clerk DAMAC Group UAE