Officer Indemnities First Abu Dhabi Bank

First Abu Dhabi Bank

https://www.bankfab.com/en-ae +97126811511 [email protected]

First Abu Dhabi Bank is looking to hire suitably skilled and devoted candidate for role of Officer Indemnities. The role holder is responsible to work with the Indemnities manager as a team in managing customer exit requests and identify possible ways of retention and apply the retention tools to minimize customer attrition and manage customer expectations and communications efficiently.

Responsibilities of Officer Indemnities

  • Perform primary screening into customer’s financial records from a credit and risk prospective and propose solutions while working with customers on obtaining guarantees and documents to support proposals that aim to continue the relationship.
  • Proactive retention by working with Credit, Collections, Inward Remittances, Operations, Risk, branches, relationship management and other departments involved to identify the risks and potentials of a relationship in light of customer’s new financial stand and attend to customer’s requests.
  • Management of internal and external customer communications, with an overall aim to enhance customer experience and develop solid, strong and professional communication skills.
  • Represent the Indemnities department in meetings with all customers (internal and external) as and when required.
  • Ensure all TATs of the department are met and all assigned work is completed in a timely and accurate manner.
  • Follow up with other units of the bank to ensure that the process of EOSB is running smoothly to reduce any delays and avoid complaints.
  • Maintain up-to-date MIS tracking all important information pertaining to every case handled, and to analyze MIS and submit weekly / monthly statistical reports that assist in KPI and learning / improvement areas.
  • Ensure that all matters where a risk or breeches of the process has been identify is escalate to the management through the proper channels.
  • Adhere to the Standard Operating Procedures, Policies, Code of Conduct and Service Standards of the bank.
  • Maintain accurate records for all transactions of the department.
  • Ensure accuracy of information shared with customer and ensure that there is no unauthorized divulging of confidential information.
  • Ad hoc duties and administrative duties towards retention.

Requirements of Officer Indemnities

  • A bachelor’s degree in Business Administration, Finance, Law, or a related field is likely preferred.
  • Minimum of 2 year of experience in the same role

Skills and Knowledge Desired

  • Good negotiation skills
  • Good understanding of the products, policies, and systems,
  • Interpersonal skills to efficiency interact with customers and other business units.
  • Team working skills.
  • Ability to present customer’s perspective and ability to perform primary initial screening into customer’s financial records.
  • Very good understanding of product policies features and running campaigns. Knowledge in Banking Systems.

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