Officer Customer Support First Abu Dhabi Bank

First Abu Dhabi Bank is presently hiring suitably qualified and experienced candidate for the job role of Officer Customer Support. The role holder is responsible to support the Area Manager & Relationship Managers to grow a portfolio of liabilities customers in defined geographical markets in pursuit of specific sales, service, growth and opportunity targets.

Responsibilities of Officer Customer Support

• KYC & onboarding governance framework – ensure a thorough understanding of on-boarding governance framework to onboard as CB & bank’s processes/guidelines.
• Ops Risk Management: adhere to SOPs to ensure the processing of customer transactions.
• Compliance Risk Management: Ensure complete understanding & adherence to compliance risk management.
• AML & Transaction monitoring: act immediately on AML alerts to mitigate risks. Further liaise with internal stakeholders to initiate immediate actions.
• Channel migration: educate customers on the key benefits of migrating to channels and further assist to onboard customers on channels.
• Product Knowledge: deep understanding of business banking products to increase cross-sell and hence, revenue per client.
• Customer Excellence: Deliver best in class services for Business Banking customers at the Business Banking desks. Ensure that customers are satisfied and are provided the best services
• Complaint Management: Resolve customer issues and queries in a way that reflects and expresses excellent customer service. Ensures timely follow-up and escalation of client issues.
• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards. Being Team Player & Coordination with RM/Sr RM.

Role Requirements

The requirements of Officer Customer Support are as under:

• Bachelor’s Degree in Business Administration, Finance, Banking or a related major field of study is preferred.
• 5 years’ relevant experience in the Corporate, Commercial or Business Banking with at least 3 years in similar positions of progressively increasing responsibilities in the support function.

Manager Sourcing Technology Category First Abu Dhabi Bank

AVP Compliance Global Corporate Finance First Abu Dhabi Bank

Relationship Officer First Abu Dhabi Bank

Tagged as: Customer Service Officer