First Abu Dhabi Bank is presently hiring suitably qualified and experienced candidate for the job role of Officer Customer Service (FADES). The job holder is responsible to deliver exceptional customer service for First Abu Dhabi Bank’s FADES platform, ensuring customer satisfaction and support through efficient query resolution and service excellence.
Responsibilities of Officer Customer Service (FADES)
- Actively sell/cross-sell asset and liability products to new and existing customers
- Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
- Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
- Encourage customers to build their balances with the bank in order to migrate to higher customer programs
- Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
- Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
- Attract new customers to branch through personal relations and existing customer referrals
- Respond to call center regarding customer inquiries forwarded
- Meet individual sales targets
- Participate in and potentially lead daily retail sales team meetings
- Online & Mobile Banking: – Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls & carryout online demonstration and assist with mobile app demo and customer download
- NPS: – Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
- Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
Role Requirements
The requirements for the job role of Officer Customer Service (FADES) are as under:
- High School graduated
- 2 years’ relevant experience in banking sector.
- Familiarity with bank products, customer experience and related policies and procedures
Customer Service Officer (FABRS) FAB
