Night Manager Waldorf Astoria Hilton Ras Al Khaimah

As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

Responsibilities of Night Manager

• Oversee the entire Front Office operation to maintain high standards.
• Serve as a point of contact for regular and VIP Guests.
• Complete Night Audit duties.
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel.
• Manage, record and promptly resolve issues or emergencies that arise.
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required.
• Compile adequate handover to Early staff / Duty Manager.
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
• Act in accordance with policies and procedures when working with front of house equipment and property management systems.
• Conduct annual and mid-year Appraisals with Team Members.
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas.
• Assist other departments, as necessary.

Requirements of Night Manager

• Bachelors degree in hospitality management.
• 2+ years previous supervisory experience in Front Office within the hotel/leisure/retail.
• Previous experience in the hotel industry & Front Office Management Systems is a plus.

Skills and Knowledge Desired

• High level of IT proficiency.
• Excellent leadership, interpersonal and communication skills.
• Accountable and resilient.
• Commitment to delivering a high level of customer service.
• Ability to work under pressure.
• Excellent grooming standards.
• Flexibility to respond to a variety of work situations.
• Ability to work on your own and as part of a team.

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