Muse Lifecycle & CRM Trainee Chalhoub Group UAE

MUSE (a flagship brand linked to Chalhoub Group) is currently looking to hire suitably skilled and devoted candidate for role of MUSE Lifecycle & CRM Trainee in Dubai. The selected candidate will be responsible for customer relationship management (CRM) and how to improve sales, marketing and customer service. Dana Ibrahim (Talent Acquisition Coordinator) post this job.

Responsibilities of Muse Lifecycle & CRM Trainee

• Content Management: Ownership of all app & web content, including briefing, brand approvals, CMS upload and QA.
• Project Management: Deliver a clear, concise and complete brief to Creative Agency which is aligned with the team’s expectations and includes all required information and elements.
• Provide well-formulated feedback that ensures all jobs are delivered within 2 rounds of amends.
• Ensure a smooth process of delivering collaterals to stores based on campaigns, timelines & requirements.
• CRM & Lifecycle: Manage the CRM calendar and liaise between Marketing and CVP team to ensure all comms are briefed & executed, assets shared & comms live in a timely manner.
• Continuously review performance of journeys and suggest optimizations to improve conversion and group loyalty KPIs, working closely with the Lifecycle Manager.
• Lead the testing process of all communications across all digital channels ensuring all creatives and copy are up-to-par with MUSE’s quality standards.
• Analytics: Analyze the performance of Lifecycle comms and segments to drive more tailored and effective communication.
• Generating actionable insights from data and the championing their use to drive value.
• Create data-driven recommendations to optimize productivity, next best action, value and ultimately customer delight.
• Project: Co-ordinate and support on projects related to improved data integrity and omnichannel lifecycle.
• ADMIN: Ownership of raising POs and processing all Marketing/ lifecycle invoices to be submit for payment by the procurement team.

Requirements for Role of Muse Lifecycle & CRM Trainee

• Bachelor’s degree in Marketing/Computer Science or relative fields.
• 1 year experience in Marketing. Fresh candidates can also apply.
• UAE Nationals Only.

Skills And Knowledge Desired

• Knowledgeable in Coding languages.
• Analytical Thinking.
• Data Analysis.
• Comfortable with numbers.
• Comfortable with using Data.
• Arabic Speaker is a must.

Benefits

A competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Director of Fashion Innovation Chalhoub Group UAE