Monitoring & Control Manager CCTV Emirates Schools Establishment Dubai

Monitoring & Control Manager CCTV at Emirates Schools Establishment Dubai is responsible to oversee and manage the CCTV control room operations for 524 schools, 3 centralized CCTV Control rooms, ensuring high standards of security and safety. Lead a team of 38 employee with different skills, supervisor, and operators, and liaise with law enforcement agencies as necessary.

Duties of Monitoring & Control Manager CCTV

• Regular Review: Conduct regular reviews of security protocols and systems and the team to ensure effectiveness.
• Ensure the security team always maintains strict confidentiality and professionalism.
• Training and Development: Manage the training and professional development of the CCTV operator team.
• Control room and system checks: Manage and approve the maintenance request raise by the Supervisors.
• Data Out & Forensics Management: Receive requests, review, and approve, Calibration with external authorities.
• Performance Management: Foster a culture of continuous improvement and best practices in security monitoring.
• Analysis & Reports: Review the incidents reports from each central and footage to identify patterns and recommend security enhancements.
• Prepare a Quarterly report for overall operations to the Top Management.
• Continuous Improvement: Foster a culture of continuous improvement and best practices in security monitoring.
• Crisis Management: Lead crisis management efforts and coordinate responses to emergencies.
• Liaise with external agencies, including law enforcement and emergency services, as needed.
• Develop and implement standard operating procedures for monitoring, incident reporting, and emergency response.
• Coordinate the training and professional development of the CCTV operator team about managing crisis.
• Audit: Collaborate with the central CCTV control room team for periodic security audits and updates on best practices.
• Review and validate logs of all observations and incidents.
• Conduct regular reviews of security protocols and systems to ensure effectiveness.
• Ensure compliance with all relevant legal and regulatory requirements.
• Ensure the security team always maintains strict confidentiality and professionalism.
• Ensure compliance with all relevant legal and regulatory requirements.

Job Requirements of Monitoring & Control Manager CCTV

• Bachelor’s degree in criminal justice, security management or within a relevant field.
• 7+ years of experience in security operations, 3+years’ experience in team management.

Skills & Knowledge Desired

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