Marketing & Communications Manager Mandarin Oriental Downtown

Mandarin Oriental Downtown is presently hiring suitably qualified and experienced candidate for the job role of Marketing & Communications Manager.  As a job holder, you will be responsible for the development and successful implementation of high-impact marketing campaigns, in line with the overall strategy, driving measurable, incremental revenues for Rooms, Residences, F&B, and Spa. A self-starter who brings a creative approach and a commercial mind-set along with a proven experience of building strategic marketing plans.

Responsibilities of Marketing & Communications Manager

• Develop and implement an annual integrated marketing plan, in line with the hotel’s commercial strategy and within budget guidelines.
• Manage the rollout of marketing campaigns and oversee the execution of all promotional activities across all channels, ensuring brand adherence and alignment of communications and messaging online and offline.
• Oversee the creative development of promotional materials, eDMs, website content, advertisements, and other marketing-related projects.
• Collaborate with agencies, third-party suppliers, printers, and other service providers to help marketing projects come to fruition.
• Regularly track, analyse and report, weekly, monthly and quarterly, on campaigns and channels’ performance.
• Analyse customer insights, market trends and marketing best practices to build successful strategies.
• Work closely with the Public Relations Manager to ensure all channels are fully maximised.
• Proactively interact with multiple internal departments to ensure successful delivery of a variety of brand and tactical projects that support the hotel’s business objectives.
• Continually seek out and implement new ideas for increasing the level of engagement and conversion rate.

Requirements of Marketing & Communications Manager

• Bachelor Degree in marketing, marketing communication or any related field.
• At least 5 years of experience in a Marketing environment, preferably within the Travel & Hospitality industry, Fashion or Luxury Goods.

Skills and Knowledge Desired

• Fluent in English. Arabic preferred.
• Ability to work in a team and under pressure.
• Great time management and problem-solving skills.

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