Manpower Services Operations Manager Transguard Group

The Manpower Services Operations Manager at Transguard Group will be responsible to manage the smooth operations of Manpower and Outsourcing contract(s) in coordination with coordinators, Admin Support, and Account Managers. There is no gender restrictions for this role both male and female can apply. 

Duties of Manpower Services Operations Manager

• Manage and support daily operations.
• Ensure issues are resolved efficiently and up to client satisfaction.
• Responsible for the coordination and implementation of contract start-up phase.
• Attend client meetings as and when required.
• Coordinate for staff recruitment.
• Coordinate or deliver staff training.
• Liaise with the Account Managers/Business Heads daily.
• Meet client on a regular basis.
• Monthly planning of daily and weekly staff meetings/briefings that are to be carried out with the Operations Manager.
• Responsible for issuing invoices to clients monthly.
• Monitor and manage all the aspects of the admin department, ensuring all administration procedures are adhered too.
• Plan transport requirements in advance of contract start date. Liaise with transport department to ensure no issues.
• Plan accommodation requirements in advance of contract start date. Liaise with accommodation department to ensure smooth running.
• Monitor client utilization in line with service level agreements and agreed scope of works on all contracts.
• Record and communicate findings with Supervisors and Account Managers.
• Agree and implement action plan for improvement where necessary.
• Plan for the deployment of the newly recruited employees immediately after the arrival process.
• Ensure teams are working together effectively.
• Making sure all the idle employees redeployed immediately.
• Ensuring scheduled employees are shifted as planned.

Requirements for Manpower Services Operations Manager

• Bachelor’s degree in hospitality management, business administration.
• 1-2 years of experience in the same role as a Manager/Supervisor in GCC.
• 3-5 years in the same industry.

Skills & Knowledge Desired

Technical Skills

• General knowledge in MS Office.
• Reporting Skills.
• Computer Skills.

Hard Skills

• Performance Management.
• Strategic Planning.

Soft Skills

• Leadership skills.
• Conflict Resolution.
• Critical Thinking.
• Effective Communication.
• Customer Service Orientation.
• Effective Listening.
• Time Management.

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