Manager Tablet Banking Emirates NBD

Emirates NBD is presently hiring suitably qualified and experienced candidate for the job role of a Manager Tablet Banking. This vacancy was announced by the bank on 29 November 2023. Candidates aspiring for this post should submit their applications ASAP.

Purpose of Manager Tablet Banking

• Support Management: Oversee the day to day operational support of the Tablet Banking app, ensuring high availability and optimal performance.
• Incident Management: Lead the response to critical incidents, coordinating with technical teams to resolve issues swiftly and minimize downtime.
• Problem Management: Identify, analyze, and resolve recurring problems to improve the long term performance of the app.
• Stakeholder Communication: Act as the primary point of contact for internal stakeholders, providing regular updates on support activities and incident resolutions.
• Performance Metrics: Monitor and report on support performance metrics, driving continuous improvement initiatives.
• Team Leadership: Manage and develop a high performing support team, fostering a culture of excellence and collaboration.
• Process Improvement: Implement and refine support processes and practices, aligning with Agile methodologies and business objectives.
• Vendor Management: Collaborate with external vendors and partners to ensure seamless support and service delivery.

Main Tasks of Manager Tablet Banking

• Measure the percentage of time the Tablet Banking app is operational and available to users without unscheduled downtime.
• Track the average time taken to respond to and resolve incidents, with a focus on minimizing this duration for improved user experience.
• Coordinate with the learning & development team to create a monthly training calendar. Plan refresher training sessions.
• Ensure that all training materials related to system changes are created well in advance published on the local intranet & knowledge management module.
• Liaise with other business units to map business process flow into Tablet.
• Manage & oversee system administration.
• Evaluate the effectiveness in identifying, diagnosing and resolving recurring problems, aiming to reduce the frequency of such issues over time.
• Monitor the compliance rate with established SLAs for support and maintenance activities.
• Gather feedback from internal users to assess their satisfaction with the app’s performance and the support services provided.
• Measure success of changes implemented in the app, considering factors like successful deployment and lack of post deployment issues.
• Develop and mentor the team on CRM & campaign execution capabilities.
• Create career path for team members within the organization.
• Ensure 100% employee satisfaction.
• Give timely feedback to team members on areas of improvement & provide necessary motivation for excellent team performance.

Qualification & Experience

• Minimum of bachelor’s degree preferably in Computer Science, Information Systems, Business Administration or related field.
• Minimum 10-12 years of experience in project management
• Proven experience in production support or IT service management, preferably in the banking or financial services industry
• Experience in banking or financial sector & multi channel campaign management

Skills & Knowledge Desired

• Familiar with usage of mobile apps.
• Strategic thinker & a team player with a strong combination of business. management and marketing expertise.
• Self motivated team player with good interpersonal & leadership skills.
• Ability to work under pressure with tight deadlines & in a multi tasking environment.
• Innovative & has ability to think out of the box.
• Strong analytical & problem solving skills.
• Good verbal and written communication.

How to Apply?

If you wish to grow with us, please apply now and become part of the Emirates NBD. To apply for job of Manager Tablet Banking, please use the Apply Now button. It will redirect you to the official registration form. Once you are on registration portal, complete your profile by adding your personal and professional details. You will also need to upload your updated CV & other relevant documents. Finally, follow instructions provided to complete the application process. Good luck!

Governance Officer Emirates NBD Dubai