Manager Sales Technology & Systems Etihad Airways

Etihad Airways is presently hiring for the job role of a Manager Sales Technology & Systems in Abu Dhabi. This role will be responsible for leading a dynamic sales technology team, maintaining & enhancing existing technology and conceptualizing, planning, designing use of global best practices and their implementation with adaption of latest technologies. This position will work in collaboration other sales leaders and support creation of forward looking and futuristic solutions. Submit your application to become part of Etihad sales team.

Responsibilities of Manager Sales Technology & Systems

• Sales Systems & Application Strategy: Develop and execute the strategic roadmap for sales applications, prioritizing & aligning sales technology initiatives with the organization’s business objectives.
• Develop architecture frameworks using latest tools and technologies
• Product Owner & Management: Act as a Product Owner for any internal/external system / technology used by sales.
• Team Management: Lead and manage a team of skilled professionals, fostering collaboration, innovation and a high performance culture.
• Delivery Management: Ensure timely and efficient delivery of enterprise application projects, adhering to quality standards and best practices.
• Work closely with vendor resources to ensure timely project executions.
• Digital Transformation: Spearhead sales digital transformation efforts, leveraging low code no code platforms to streamline processes and enhance efficiency.
• Project Management: Define the Digital Transformational Roadmap and lead the execution through strong Project and Program Management skills.
• Collaborate with other sales leaders to understand requirements, translate them into technical solutions and design best in class business critical solutions that adhere to platform best practices.
• Responsible for maintenance and development of the existing tools used by sales and making sure the tools are usable 24×7.
• Customer Relationship Management (CRM): Implement and maintain CRM systems to enhance customer interactions and support sales and marketing processes.
• Responsible for setting up B2B Marketing technologies (like Pardot, Terminus, LinkedIn etc) and integration with CRM.

Requirements for Role of Manager Sales Technology & Systems

• Bachelor’s degree in Information Technology, Computer Science, Information Systems or a related field
• 6+ years of industry experience working in IT operations, supervising technology teams and overseeing large information technology projects preferably into B2B CRM/ B2B Marketing/Data Analytics.
• 3+ year experience in leading development teams and managing large scale projects.
• Must have worked as a product owner for a B2B CRM product.
• Must hold Salesforce Platform development or equivalent Certifications.
• Hands on experience in digital transformation projects, including low code no code platform implementation.
• Should have experience in Salesforce Digital Experiences and Sales Cloud.
• Experience in Agile/SCRUM enterprise-scale software development
• Experience in IT service management, production support and operational environments.

Skills & Knowledge Desired

• Strong knowledge of project management principles.
• Excellent communication, leadership and problem solving skills.

Manager Technical SMS Etihad Airways Abu Dhabi