Manager Operations & Support Services Aldar Education (New School)

The Manager Operations & Support Services (OSM) will be fully responsible to effectively lead all Operations, Administration & Support Service related activities and ensure the school(s) complies with all Aldar Education Policy, procedures, HSE, Audit and Regulatory directives within daily school operations. The incumbent will continuously strive to exceed internal & external customer expectations, capitalizing the economic profit and return on capital investment, while embracing the Aldar Education Core Values. To embody the values, vision and ethos of Aldar Education and assist the Principal in implementing process and policy which will ensure high quality and successful outcomes.

Responsibilities of Manager Operations & Support Services

Main Duties

• To be responsible for the organisation and delivery of operations, administration and support service teams across the School(s). Implementing a ‘service culture’ and ensuring efficient, effective staff deployment and, with the Principal, recruitment of high calibre candidates to join the Aldar Education operations and support service teams.
• To support and advise the Principal, Senior Leadership and Aldar Education HQ on operational, financial and HSE matters and be accountable for their effectiveness using robust performance management systems.
• To implement processes and provide strategic guidance to the Principal, Senior Leadership and Aldar Education HQ on Audit and Regulatory Compliance matters, ensuring that schools maintain compliance throughout the year in all authority and internal audit visits.
• To ensure that all operations and support service staff are supported with high quality continuous professional development and training which contributes to the development and achievements of the School.
• To support the Principal in achieving the key strategic objectives for the School through formulating and leading on specific aspects of the school business and/or improvement plan as they relate to operations and support services.

General Operations

• To support the Principal in implementing the agreed business strategy for the School.
• Development and implementation of policies, systems, processes and student safeguarding measures in conjunction with the Aldar Education HQ ensuring all new policy and processes are school focused prior to implementation throughout the group.
• Be contactable outside of normal School hours, available to attend site to support the Operations Team when required inline with the Aldar Education Critical Incident Response Protocols.

Leadership & Management Desired from Manager Operation & Support Services

• Develop the performance and efficient working hours of the administration and support service teams to ensure high standards of service are maintained throughout the School(s) and that all teams provide a collegial efficient and effective service culture.
• Continuously review school support services operating models and staffing levels to ensure the school is suitably resourced to deliver key objectives whilst ensuring school financial and operational performance is maintained.
• Lead the recruitment, professional development, appraisal and training of all Operations & Support Service staff ensuring that each member of the team undergoes an individual development plan to help the school in building a high performance team.

Finance, Commercial & Procurement

Relationship & Stakeholder Management

• Embrace and encourage the ethos and standards of excellence as defined in the Aldar Education Core Values.
• Guarantee school compliance with regulations to avoid contract renewal issues.
• Lead effective coordination of internal & external audits and ensure timely completion of resulting actions.
• Navigate government policies & implement strategies for current & future educational trends.

Health, Safety & Environment

• Serve as HSE lead, ensuring school compliance with Aldar Education HQ guidance & advising leadership.
• Lead positive safety culture & champion healthy practices within teams.
• Collaborate with the Principal to set and implement school-specific health, safety, and environmental goals on schedule.
• Effectively coordinate all internal and external health, safety, and environmental audits. Take timely and appropriate action on all audit findings.
• Complete all health, safety, and environmental inspections according to the Aldar Education standards. Take timely and appropriate action on any issues identified during inspections.
• To support the effective delivery of a health and safety committee within the school, which meets on a monthly basis

Job Requirements for Role of Manager Operations & Support Services

The requirements of Manager Operations & Support Services at Aldar Education are as under:

• Bachelors (BSc) in business related subject.
• At least 5 years’ experience in a senior level position within an education or service oriented industry.
• Related industry qualification, of graduate level, for the assigned functional area(s).
• Certificate of School Business Management / Facilities Management / NEBOSH or IOSH preferable.

Skills & Knowledge Desired

• Fluent English communication skills, written and oral.
• Attention to detail with diligent follow up, and able to execute in a timely manner.
• Skilled in multi-tasking and handling pressure.
• Organizational ability, of self and others.
• Forethought and forward planning (particularly as this relates to local Government compliance matters).
• Skilled in influencing others and building strong relationships with diverse individuals, demonstrating cultural sensitivity.
• Possesses excellent communication and collaboration abilities, building rapport and fostering positive team dynamics.
• Demonstrates strong and consistent leadership, effectively guiding and motivating teams to achieve goals.
• Understands business principles and applies them strategically to optimize results.
• Goes above and beyond expectations, contributing extra effort and commitment when necessary.

Government Relations Executive Aldar Education (New School)