As a Loyalty Program Manager at DMCC, candidate will be responsibility to oversee and execute the program strategically, managing key relationships and ensuring the overall success and effectiveness of the loyalty initiatives within the organization. Job holder will be instrumental in driving the growth of loyalty program, increasing customer and partner engagement and ensuring the program’s overall success. Candidate will collaborate closely with internal teams, identify opportunities for program improvement and effectively communicate program benefits to customers and partners.

Responsibilities of Manager Loyalty Program

• Prepare and execute loyalty initiatives to drive business objectives and align with stakeholders accordingly.
• Manage the day-to-day operations of the loyalty program.
• Manage seasonal promotional campaigns and partners offers performance.
• Develop and execute strategies to build and maintain strong relationships with program partners.
• Collaborate with partners to create and implement joint marketing initiatives.
• Monitor partner performance and provide actionable insights for improvement.
• Continuous review of partners agreements and renew existing ones.
• Manage the overall partner experience to ensure their satisfaction and active participation.
• Resolve partner issues and concerns promptly to ensure their satisfaction.
• Work in conjunction with internal teams to identify opportunities for enhancing the loyalty program and implement necessary changes.
• Effectively communicate program benefits, policies and procedures to new partners.
• Support new partners and customers during the onboarding process, addressing questions and concerns.
• Identify and resolve any onboarding related issues in a timely manner.
• Continuously evaluate the onboarding process and make improvements as needed.§
• Continuously evaluating the market, industry trends and customer behaviors to identify opportunities for program growth and expansion.
• Generate and analyze customers and partners engagement data to understand patterns and identify areas for program improvement.
• Collaborate with internal teams to identify and address any barriers to the program success.
• Lead a team of professionals responsible for various aspects of the loyalty program, including loyalty operations, relationship management and data analysis.
• Motivate and develop team members, fostering a collaborative and innovative work environment.
• Support in the preparation of annual budget in consultation with Line Manager.
• Prepare reports and presentations to share program performance and insights.
• Support the development and implementation of program policies and procedures.

Requirements for Role of Manager Loyalty Program

• Master Degree in Business Administration, Management, Marketing, or in related field.
• 5+ years’ experience in Loyalty Management, Customer engagement, CRM function.
• Experience in products and processes of loyalty management.
• Strong experience of planning and coordination of Loyalty Campaigns.

Skills And Knowledge Desired

• Proven track record of successfully managing complex relationships, implementing strategic initiatives, and contributing to the growth and success of loyalty programs.
• Effective relationship management skills.

Benefits

• Working at the world’s best Free Zone with highly motivated colleagues.
• A very diverse workforce from all around the globe.
• Well-being initiatives all over the year.
• Market competitive basic salary.
• Housing allowance.
• Transportation allowance.
• National Allowance.
• Annual flight allowance.
• Other alternative family benefits.
• Pension Scheme.
• Discretionary bonus schemes.
• Generous annual leave.
• Medical and life insurance cover.
• Free covered parking.
• Retail discounts with over 450 outlets across JLT.

Loyalty Senior Program Manager Chalhoub Group UAE