Manager Loyalty Fraud Risk & Data Privacy Emirates Airline

Emirates Airlines is hiring skilled and motivated candidate for the job role of Manager Loyalty Fraud Risk & Data Privacy in Dubai. The successful candidate will be responsible for managing all aspects of their loyalty program’s fraud prevention and detection efforts. This is a critical role that requires a deep understanding of fraud risks and the ability to develop effective strategies to safeguard loyalty program and protect their members’ interests. This role drives of revenue protection and enhanced member experience by managing a state-of-the art, highly automated, and artificial intelligence-based security solution with multi-factor-authentication (MFA) capabilities to safeguard member’s accounts, personal information data and Miles. Foster a culture of risk awareness within the organisation’s Risk Management forums.

Duties of Manager Loyalty Fraud Risk & Data Privacy

• Collaborate with cross-functional teams, including IT, customer support, marketing, and finance. To ensure a holistic approach to fraud prevention and detection across all relevant touchpoints.
• Develop and implement a comprehensive fraud prevention strategy for our loyalty program. Ensuring the security and integrity of the program’s operations.
• Stay abreast of the latest fraud trends, tools, and technologies, continuously monitoring the industry landscape to proactively identify emerging risks and implement countermeasures.
• Establish and maintain relationships with external partners, such as fraud prevention vendors, industry associations, and law enforcement agencies, to leverage their expertise and resources in combating loyalty fraud.
• Analyze fraud data and generate insightful reports, highlighting key trends, patterns, and areas of concern to senior management, and recommending appropriate actions to address fraud-related issues.
• Collaborate with the legal and compliance teams to ensure compliance with relevant laws, regulations. And industry standards pertaining to fraud prevention and data protection.
• Foster a culture of fraud awareness and prevention throughout the organization, conducting regular training sessions. Awareness campaigns to educate employees about fraud risks and prevention measures.
• Design and implement the Skywards Authorities manual and manage end to end data access across all Skywards related business applications.
• Develop risk and control frameworks for Cryptocurrency and Anti Money Laundering/ Combatting Financing of Terrorism (AML/CFT) in alignment with the evolution of Skywards business and miles as a digital currency.
• Manage, coach, develop and motivate team members, ensuring they understand their objectives and have the necessary skills to executive their role effectively.

Requirements for Role of Manager Loyalty Fraud Risk & Data Privacy

The requirements for the job role of Manager Loyalty Fraud Risk & Data Privacy are as under:

• Degree or Honours (12+3 or equivalent).
• International accounting qualification (ACA/CPA) with specialisation in auditing is preferable.
• 10+ yrs. experience in Commercial/Sales.
• 10+ proven experience in fraud prevention, preferably within the loyalty program or financial services industry, with a track record of developing and implementing successful fraud prevention strategies.
• 10+ yrs. in Business Risk Assurance, Auditing, and/or Loyalty Fraud Management. Preferably air transportation or other similar technical/logistics/infrastructure related industry experience.
• Experience at a senior level in data privacy principles and compliance frameworks.

Skills And Knowledge Desired

• Advanced degree or professional certifications in fraud management or a similar discipline is highly desirable.
• Strong knowledge of fraud prevention methodologies, techniques, and tools, including data analytics, machine learning, and artificial intelligence.
• Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization and build strong relationships with external partners.
• Excellent analytical and problem-solving skills, with the ability to think strategically and make informed decisions in high-pressure situations.
• Good understanding of Data Privacy principles.
• Understanding of Anti Money Laundering / Combatting Financing of Terrorism (AML/CFT) risks & controls & applicable national & international regulations.
• Understanding of Cryptocurrency, e-Wallets related risks & controls.
• Working knowledge of Digital security platforms.

Project Engineer I Emirates Airline