Manager Fraud Investigation First Abu Dhabi Bank

First Abu Dhabi Bank is presently accepting applications from suitable candidate for the job role of Manager Fraud Investigation. The role holder is responsible to oversee and conduct thorough investigations of fraudulent activities to safeguard the bank’s assets and maintain the integrity of its financial practices.

Responsibilities of Manager Fraud Investigation

• Take ownership on identifying all fraud incidents reported by various channels within the bank.
• Take ownership on gathering all possible information while investigating incidents.
• Assist VP & Head of FCRM, Payments Co. – Operations in Gaps identification, Facts findings, recommendation, and closure of investigation.
• Initiate urgent actions as and when required to prevent future financial & reputational loss.
• Close review of card Fraud incident received from different channels & conduct the investigation immediately.
• Close review of Merchant related Fraud received from various channels and conduct thorough investigation.
• Liaise with Relationship manager, Payment service provider and other relevant stakeholder to complete investigation merchant related fraud incident.
• Pick up the sample cases based on the sample criteria that is in place and conduct the investigation.
• Coordinate with card monitoring team for initiation of fund recall and good faith request for Non- OTP compromise fraud case.
• Conduct the Mystery shopping of the merchant as and when required, prepare the report, and submit to the Unit Head for further recommendation.
• Handling the compliance related incidents from card schemes such as EFM, ECM, VFMP, VAMP, GBPP & BRAM etc. from Visa & MasterCard in co-ordination with Acquiring Business Team, PSP, Issuing & Acquiring Fraud Monitoring Team.
• Conduct the strategic rules review for cards and merchant monitoring team bi-annually.
• Sharing the monthly performance presentation with Head Fraud Control Unit, Payco.
• Assist in the preparation of Investigation reports with findings, remediation & mitigation plan, then submission of the same to the Head of the Unit for further recommendation.
• Maintain Daily and monthly MIS related to card & Merchant fraud investigation.
• Collaborate with all Stakeholders to ensure seamless assignments delivery.
• Demonstrate adherence to FAB’s values
• Support VP & Head of FCRM, Payments Co. – Operations in implementation of FCRM (Fraud Control & Risk Management) Strategy in alignment with the Payments Co. – Operations Framework to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
• Ensure internal dashboard and action plan is updated prior to Operations-Review Meeting, monthly team meetings.
• Support VP & Head of FCRM, Payments Co. Operations in control and management of budgets allocated for all Fraud Control & Risk Management Cards & Merchants projects.

Requirements of Manager Fraud Investigation

• University Graduate.
• At least 5+ years’ experience of Risk and fraud related activities in a Card Centre

Skills and Knowledge Desired