HSBC

https://www.hsbc.ae/

HSBC is presently recruiting suitably qualified and skilled candidate for the role of Manager Debit Cards. The role holder will lead our product development and related activities for Debit and Global Money Cards. It is a leadership role that is also accountable for journey development for existing customers, as well as the development of new products and services.

Responsibilities of Manager Debit Cards

Deliver core journey capabilities to ensure existing customers are active and engaged.
Improve customer experience across all our existing customer journeys.
Track and manage the relevant performance indicators vs core benchmarks.
Meet the strategic plan for product sales and profitability that is based on customer insights and data.
Develop and lead new initiatives and product ideas.
Ensure strong product control, governance, and compliance with all regulatory and policy requirements.
Lead in Schemes engagement in negotiations and participation in the Scheme offered incentive programs and reducing Scheme servicing costs.
Work closely with the Customer teams to reduce complaints with program level and tactical solutions.
Drive identification of investment needs, preparation of business cases to secure investments, and subsequent prioritization.
Drive usage and activation of the value proposition features.
Devise and implement campaigns to drive card usage over cash-out to drive interchange revenue.
Ensure timely delivery of customer-facing and non-facing communication elements.
Commercialize the Global Money Debit Card tapping into opportunities.
Ensure customer communication is updated at all times and liaise with channels regarding related communication.

Requirements of Manager Debit Cards

University Degree holder.
3-4 years of experience in Card product Management or Product Management experience in Retail Banking Products or in Cards.
Strong experience developing and delivering solutions and core servicing and journey capabilities to meet customer needs.
Product management experience in driving product change/transformation initiatives.

Skills and Knowledge Desired

Knowledge of cards or transactional banking business in an emerging market.
Proven expertise in product development (strategy development, delivery framework, and proposition) ideally within a leading retail bank.
Ability to lead and execute new cards and propositions launches at scale.
Ability to think strategically.
Strong analytical and quantitative skills with the ability to drive compelling narratives/storylines, and business cases driving clear consensus on product value propositions that are synthesized from a variety of inputs and viewpoints.
Focused and driven to deliver results in a fast-paced environment while working in a complex matrix-driven environment.
Proven expertise in understanding data analytics and their application in multi-channel CRM programs.
Customer oriented, culturally sensitive, and understanding of local customer needs with strong relationship building and senior stakeholder management skills.
Able to navigate conflicting strategic priorities and decisions.
Excellent communication skills are critical, as well as superior listening/empathy skills given the highly interactive nature of the role and the need to achieve buy-in at many levels to be successful.
Able to influence, engage, and lead in a positive, inspiring manner.

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Manager Debit Cards HSBC UAE

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Responsibilities of Manager Debit Cards

Requirements of Manager Debit Cards

Skills and Knowledge Desired

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