Manager Clinical Operations Emirates Airline Dubai UAE

Emirates Airline is accepting applications from interested candidates for the post of Manager Clinical Operations in Dubai, UAE.  Emirates Airline, the largest airline in the Middle East was established in 1985. The company is wholly owned by the Government of Dubai directly under the Investment Corporation of Dubai and as part of Dubai Inc. Emirates connects the world to, and through, our global hub in Dubai. They operate modern, efficient and comfortable aircraft and their culturally diverse workforce delivers award-winning services to customers across six continents every day.

Purpose of Manager Clinical Operations

To lead strategic planning and development of entire medical services operations, clinical and non-clinical, with the view to ensuring an organized, cost effective, and evidence-based level of care, in an environment moving towards 24 hour operation.

Key Accountabilities

• Forward thinking approach to patient care.
• Responsible to develop and maintain an exceptional reputation, in terms of clinical care and customer service.
• Responsible for planning and implement strategic direction to ensure exceptional standards are achieved and maintained.
• Collaborate closely with SVP Medical Services to ensure the cost effective and timely alignment of services across the department.
• Drive understanding and agreement from senior management team peers in order to optimize services.
• Develop and implement a framework to ensure the optimization of quality, practice operations and clinical affairs.

Your Duties as Manager Clinical Operations

• Ensure the enhancement of processes and initiatives to include operations improvement initiatives, medical ethics, regulatory requirements, budgeting, third party contracting, quality improvement initiatives and other planning activities.
• Understand and drive business planning to ensure the provision of a service that meets future growth.
• Work collaboratively with other stakeholders, including senior leaders from line department, HR Business Support, HR Employee Services.
• Build strong partnerships with external stakeholders such as GCAA, DOH.
• Manage the provision of quality and communicate this to peers in the senior management team in an effective manner.
• Utilize data to drive engagement and understanding across the clinical and non-clinical operations, as well as to inform a set of focused, operationally critical KPIs.
• Ensure the planning, development and implementation of clinical, aviation specific and other educational/development programmes in order to support the evolution of skills and knowledge of clinical and non-clinical practitioners.
• Management of operational budget, driving revenue streams/cost savings where appropriate.
• Ensure implementation of strong financial management practices, and that efficiencies and identified and implemented across the department.
• Lead the strategic planning of technology solutions in the operational environment; drive innovative and cutting edge IT solutions.
• Leading and developing a strong culture of support, excellence and development across all the teams..
• Develop communication methods that ensure an inclusive environment.

Qualification & Experience

• Degree or Honors (12+3 or equivalent).
• Degree in a medical related field with emphasis on operations management Experience.
• 8+ years experience in Clinical operations management in a medium to large organisation.

Knowledge & Skills

• Post-registration experience, including at a managerial level, preferably within a primary / occupational / aviation health care setting.
• Proven leadership / managerial skills.
• Strong research and analytical skills.

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