Manager Central Operations Nbf (Fujairah Branch)

An exciting job opportunity has been announced at National Bank of Fujairah (nbf) for role of a Manager Central Operations. The incumbent will be responsible to manage and lead a team of Processors and Authorisers to ensure efficient functioning of the assigned unit(s) as per laid down Bank procedures and service standards and in compliance with regulatory, AML and Bank requirements. Candidates desirous to become part of banking field should hurriedly submit their applications.

Responsibilities of Manager Central Operations

• To manage a team of operational staff within a specific discipline and ensure that service standard, legal and regulatory requirements met at all times.
• To effectively manage the utilisation of the resources within the team including work flow planning and manpower resource planning to ensure adequate resourcing at all times.
• To ensure that the Bank’s standards in relation to quality and customer service are adhered to at all times and that exceptions are escalated immediately and that the learning and improved and causes rectified within timescales agreed by senior management.
• Provide support to the Bank’s objective of increasing Emiratisation levels by identifying and recommending positions that can be emiratised within areas under control and then providing required support to the new employees.
• To carry out work across all transactional types in the range of AED 4M to AED 100M.
• Resolves process problems and trouble shoots & performs verification/investigation of information outside normal procedures.
• Immediate escalation to the Head of Operations of any breach, risk or loss event suspected.
• Perform user acceptance testing pertaining to operations.
• Perform business continuity recovery team activities.
• Participate in the department’s regular meetings, recommending suggestions towards improving operational efficiency, service quality, resource management and resolution of issues pertaining to the department.
• To keep up to date with industry and regulatory changes effecting the respective unit and to make appropriate plans to comply with such including any necessary training or development for the team.

Qualification Requirements for Role of Manager Central Operations