Manager Care & Support Program Management Careem Dubai

Senior Manager Care & Support Program Management at Careem will be responsible to lead the overall function to drive improvements in experience of both of their customers as well as captains. This role will specifically shape the support experience working closely with the product, operations and commercial teams. If you’re interested in this role then, submit your application now.

Duties of Senior Manager Care & Support Program Management

• Develop both short- and long-term support and experience strategy for Careem Rides across our network of markets.
• Define, own and manage care operations metrics and identify areas of improvements across functions.
• Manage our delivery / execution partners in the delivery of Care and Support services ensuring highest level of both quality and efficiency.
• Work closely with Product and Tech teams to refine and improve our support product flows.
• Coordinate effectively with Operations, Commercial and Finance stakeholders to achieve our overall business goals.
• Plan and manage any required transitions in the Care and Support operating model across both product and operational topics.
• Stay close to the “voice of customer” through insights and analytics and work backwards to create the right experiences.
• Contribute to build an awesome work environment with seamless collaboration across a wide set of functions and stakeholders.

Eligibility Requirements

The eligibility requirements for role of a Senior Manager Care & Support Program Management are as under:

• Educated to BS/MS level (or equivalent) within a subject relevant to the position such as Computer science, Management Information Systems, Engineering or Business Administration.
• Minimum of 5+ years of experience in care operations / transformation / product management / program management.
• Experience of working within the technology industry/start-up environment is highly desirable, ideal candidate will know the Care and Customer Experience function.
• A mix of consultancy and operations experience is desirable.

Desired Skills

• Strong problem-solving skills with close attention to detail.
• Ability to work in a complex stakeholder set-up.
• Data-driven decision making and passionate to work with large sets of data.
• Strong management skills.

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