Manager Business Support, Abu Dhabi Commercial Bank

Abu Dhabi Commercial Bank is actively recruiting qualified and passionate candidates for the job role of a Manager Business Support in Dubai. The successful aspirant will apply the ADCB service standards to deliver the bank’s required levels of service in all internal and external customer interactions. This job has recently been posted by ADCB and is now vacant for all interested aspirants.

Purpose of A Manager Business Support

Oversees and enhances operational functions to facilitate efficient business processes and achieve organizational goals.

Duties of A Manager Business Support

Customer Experience Management

• Oversee and manage customer maintenance requests, support customer queries/complaints, communicate service metrics, monitor and analyse results and implement changes, conduct periodic spot checks in order to meet/exceed customer expectations, service standards and achieve quarter on quarter improvement in NPS scores.
• Ensure all RM locations are adequately covered by the support team, based on the volume of work and requirements from the front-end team to ensure SLAs, turnaround times and service standards are met.

Financial Analysis and Credit Assessment

• Oversee and manage the team supporting RMs in gathering the required information and documentation in order for them to analyse clients’ financial health and needs as well as their industries/markets on regular basis.

Sales Support

• Use available data to educate clients on access options and identify cross-sell opportunities in order to deepen client relationships.
• Educate clients on use of digital applications, in line with the Bank’s strategy and targets to increase their usage.

People Management

• Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance.
• Oversee the preparation and consolidation of the team productivity reports in order to report on departmental activities.

Policies, Processes, Systems and Procedures

• Implement approved departmental policies, processes and procedures.
• Ensure employee adherence so that work is carried out to the required standard.

Continuous Improvement

• Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards.

Qualification & Experience

• Bachelor’s Degree in Business, Accounting or Finance.
• 6 years of experience within a customer facing front end function in commercial.

Knowledge and Skills Desired

• Analytical Skills.
• Microsoft Office (Word, Excel and PowerPoint).
• Core Knowledge of Banking Systems.

Audit Manager, Abu Dhabi Islamic Bank UAE