Loyalty Operations Manager Etihad Airways Abu Dhabi

Loyalty Operations Manager Etihad Airways in Ahmed Jumaa Al Za-aabee Building, Al Sharqi Street, opposite Madinat Zayed Shopping Centre, Al Danah, Zone 1, Abu Dhabi, UAE will be ensuring the seamless execution and delivery of daily loyalty programme operations. Candidate will be responsible for owning and managing key processes, optimizing them for efficiency, and driving continuous improvement. This will involve working with various platforms like the Loyalty Management System (LMS), Passenger Service System (PSS) etc. This role will liaise with internal and external teams like IT and Partnerships, fostering collaboration to achieve programme goals. This is a Senior level full time job. And salary can range between 15000-25000 AED/month.

Responsibilities of Loyalty Operations Manager

• Process Management & Optimization: Own and manage key loyalty programme processes within the LMS, PSS, and other relevant platforms.
• Identify opportunities to streamline processes, improve efficiency, and minimize errors.
• Liaise with Partners, and Member Services team to identify process improvement opportunities.
• Implement process improvements and monitor their effectiveness.
• Develop and maintain clear documentation for all loyalty programme processes.
• Product & Platform Management: Implement changes to processes as part of other Programmes/Initiatives and campaigns.
• Work closely with IT teams to ensure the smooth operation and functionality of the LMS, PSS, and other loyalty programme platforms.
• Identify and troubleshoot technical issues impacting operations & liaise with IT to prioritize and resolve system-related issues.
• Stay up-to-date on new functionalities and capabilities to improve operations and/or create new processes.
• Design new programme offerings by enhancing or using existing product/platform capabilities.
• Data & Reporting:  Define and monitor key programme operations metrics.
• Analyze programme data to identify trends and opportunities for improvement.
• Develop and implement strategies to enhance programme engagement and customer retention.
• Collaboration & Communication: Partner with internal teams like IT, Marketing, Customer Service, and Partnerships to ensure programme success.
• Clearly communicate programme updates, policies, procedures, and system changes to relevant stakeholders.
• Maintain open communication channels with partners, IT support teams, and other internal departments.

Requirements for Role of Loyalty Operations Manager

• Bachelor’s degree in Computer Science, Business Administration, Marketing, Information Systems, or a related field .
• MBA is an advantage, but not mandatory.
• Minimum 5 years of experience in loyalty programme operations or a related field, with experience working with loyalty management systems and other relevant platforms.
• Experience with a Loyalty Management System (min. 3 years).
• Experience working with airline reservation systems (PSS) is a plus.
• Experience/Knowledge of Data Anaysis and associated tools (preferred)
• Proven experience in process improvement and optimization.

Skills And Knowledge Desired

• Strong understanding of business analysis principles and methodologies.
• Excellent analytical and problem-solving skills.
• Strong communication, interpersonal, and collaboration skills.
• Ability to manage multiple priorities, work effectively in a fast-paced environment, and maintain a prioritized project backlog.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with project management tools.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Manager Recruitment Etihad Airways Abu Dhabi