Loyalty Manager Value Proposition Chalhoub Group Dubai

Job Detail

Job ID 10651
Career Level Senior
Experience 5-9 Years
Gender Male Female

Job Description

As Loyalty Manager (Value Proposition) at Chalhoub Group, candidate will be responsible for assessing, executing and iterating the Loyalty Customer Value Proposition; brought to Chalhoub customers, brands & partners via our loyalty programme Muse. Candidate role is all-important to ensure that the Loyalty programme has an industry-defining and market-shaping value proposition reflective of customer’s pains, needs, wants, expectations and the latest trends. Sarah Kettlewell (Talent Attraction Manager) posted this job.

Responsibilities of Loyalty Manager

Will be critical to realizing the vision of Loyalty and will play a fundamental role in its strategy development and execution.
Play an active role in evaluating and iterating on the loyalty programme design based on in-depth quantitative and qualitative assessments
Identify new opportunities for enhancement of the loyalty CVP based on quantitative and qualitative assessments reflective of the latest trends in the market, anticipated customer behaviour, etc.
Define, oversee and participate in the execution roadmap for new features identified, e.g., solutions (including technical elements), alignment discussions with internal stakeholders, programme management to execute, identify issues, escalate for de-bottlenecking, etc.
Execute on the Loyalty Customer Value Proposition; e.g., design annual/quarterly/monthly execution plans for robust execution, maintain internal stakeholder relationships (within Loyalty and across the group), serve as the initial point of contact for external partners.
Identify external partners to enhance the CVP, etc.
Design and manage policy terms and conditions to drive CVP execution.
Assist in planning budget allocation for CVP design and delivery; responsible for monitoring budget allocation and proactively highlighting any issues.
Proactively identify and surface issues for members based on an assessment of CVP delivery and other qualitative assessments.
Drive internal loyalty influencer network across working teams and leads to support delivering KPI’s / OKR’s and embed Loyalty in the Chalhoub employee & partner culture.
Liaise with internal stakeholders across the group and drive cross-group ways of collaborative working.
Instill a curious, can-do, cross-departmental and customer-centric approach to all you do, authentically supporting the group’s mantra of ‘One Team. One Culture’

Requirements for Role of Loyalty Manager

Bachelor’s degree in Marketing, Business Administration, or a related field.
5+ years experience in Loyalty programme with demonstrated experience across both strategy/design thinking and execution.
Preferable mix of both retail and e-commerce experience.
Experience working for, or with customer enterprise technology, ideally including Loyalty Management system and data sources.
Significant experience in data analysis and customer profiling.
Demonstrated experience of working in and navigating complex, multi-stakeholder organizations.