Loyalty Engagement Officer Etihad Airways Abu Dhabi

Etihad Airways is currently looking to hire a Loyalty Engagement Officer in Ahmed Jumaa Al Za-aabee Building, Al Sharqi Street, opposite Madinat Zayed Shopping Centre, Al Danah, Zone 1, Abu Dhabi, UAE. This is an Intermediate level full time job. And salary can range between 10000-20000 AED/month.

Responsibilities of Loyalty Engagement Officer

• Responsible for strategic engagement plan for high valued members which includes:
• Understand their high value members and their profiles, developing 1-1 relationship with their highest value members.
• Establishing flags for significant changes in behavior and driving personalized activity.
• Drive incremental revenue from their top members.
• Curate events and delivery of benefits to specific to HVGs.
• Sponsorship asset utilization through integrating loyalty into local and international events.
• Programme Improvement: Deliver programme enhancements working with relevant stakeholders on continuous improvement of the loyalty programme. And introduction of new initiatives, and integration with new lifestyle partners.
• Drive positive member NPS by understanding their member feedback, and benchmarking against competitors and market leading programmes .
• Virtual Clubs: responsible for management of virtual clubs benefits and respective membership base to drive incremental value to Etihad Airways .
• Execute assigned tasks: In compliance with established standards and procedures so that work is carried out in a controlled, timely and consistent manner. This role also requires supporting programme activities across the Etihad Guest team.

Requirements for Role of Loyalty Engagement Officer

• Bachelor’s degree in a related field from an accredited college/university and/or relevant experience.
• 6+ years relevant work experience, with at least 3+ years’ experience with premium customer servicing.
• Experience with event management / brand activations.

Skills And Knowledge Desired

Requirement to be proficient in working with data.

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