Loyalty Digital Product Officer Etihad Airways Abu Dhabi

The Loyalty Digital Product Officer at Etihad Airways in Ahmed Jumaa Al Za-aabee Building, Al Sharqi Street, opposite Madinat Zayed Shopping Centre, Al Danah, Zone 1, Abu Dhabi, UAE will deliver the product roadmap and strategy by continuing to improve the overall loyalty customer experience and launching new product features. This role will work in a fast-paced environment, and collaborate with cross-functional teams, and business stakeholders, to deliver on the digital vision. The role is also responsible to support the digital direct revenue growth through implementing a product roadmap aligned with Etihad Guest and lead solution initiatives to deliver best in class digital commerce and self-service tools. This is an Intermediate level full time job. And salary can range between 8000-17000 AED/month.

Responsibilities of Loyalty Digital Product Officer

• Support and drive the vision of Etihad loyalty digital product roadmap, balancing short and long-term goals to scale.
• Prioritize and make decisions on a value-based backlog of opportunities for loyalty products in line with Etihad business strategy and goals.
• Develop business cases, with input from business stakeholders, for digital investments and priorities in product development.
• Own the end to end web experiences from business perspective to achieve targets.
• Be on top of the loyalty competitive landscape and latest technologies, generating new ideas and identifying opportunities.
• Be a part of the web agile team attending agile ceremonies, standup, planning and retrospective
• Advise and work closely with the engineering teams to deliver high quality web products.
• Develop a data-driven approach to understanding customer interactions to validate product features, problems and/or opportunities.
• Collaborate with UX for user testing, feedback sessions and A/B tests to determine the ideal way to present features or offers and eliminate usability issues.
• Collaborating with CRM and digital marketing on acquisition and retention.

Requirements for Role of Loyalty Digital Product Officer

• Bachelor’s degree in Marketing, Business Administration, Computer Science, Information Technology, or a related field.
• 4+ years of experience in similar field or 2-3 years hands-on experience in Loyalty product management, preferably in airline industry.
• Experience working with agile methodologies in fast-paced consumer centric environment.

Skills And Knowledge Desired

• Deep understanding of digital loyalty strategy and product strategy.
• Ability to support product vision, excite and lead a cross-functional team on a product journey.

Loyalty Operations Manager Etihad Airways Abu Dhabi