Lobby Ambassador at Qasr Al Sarab Desert Resort by Anantara is responsible to serve as a welcoming and knowledgeable presence in the lobby of Qasr Al Sarab Desert Resort, providing assistance and ensuring guests feel valued and supported throughout their stay.

Responsibilities of Lobby Ambassador

• To welcome the guests, anticipate their needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are meat and that follow up is complete on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments.
• To attend hotel events, daily shift briefings and training to improve professional skills.

Requirements of Lobby Ambassador

• High School diploma.
• Previous experience in same position for at least 1 year.
• Luxury hotel experience is a must.
• Similar experience in Front Office.

Skills and Knowledge Desired

• Excellent command in English.
• Speaking second international language is an advantage(eg. German, French Etc.).
• Multi tasking ability’s.
• Outgoing personality, digitally savvy, training skills will be added advantage.
• Passion for excellent service.
• Excellent team player and great communication skills.

Lobby Ambassador Pearl Rotana UAE

Cluster Director Group & Events Qasr Al Sarab Desert Resort Anantara

Guest Service Supervisor Anantara Hotels Resorts & Spas