Job Description
Lobby Ambassador at Qasr Al Sarab Desert Resort by Anantara is responsible to serve as a welcoming and knowledgeable presence in the lobby of Qasr Al Sarab Desert Resort, providing assistance and ensuring guests feel valued and supported throughout their stay.
Responsibilities of Lobby Ambassador
- To welcome the guests, anticipate their needs, and handle guest inquiries in a helpful and attentive Anantara manner.
- To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
- To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are meat and that follow up is complete on a timely basis.
- To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
- To develop a close and harmonious working relationship with all hotel departments.
- To attend hotel events, daily shift briefings and training to improve professional skills.
Requirements of Lobby Ambassador
- High School diploma.
- Previous experience in same position for at least 1 year.
- Luxury hotel experience is a must.
- Similar experience in Front Office.
Skills and Knowledge Desired
- Excellent command in English.
- Speaking second international language is an advantage(eg. German, French Etc.).
- Multi tasking ability’s.
- Outgoing personality, digitally savvy, training skills will be added advantage.
- Passion for excellent service.
- Excellent team player and great communication skills.
Lobby Ambassador Pearl Rotana UAE
Cluster Director Group & Events Qasr Al Sarab Desert Resort Anantara
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