InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is searching for a Lobby Ambassador capable of delivering a truly personal service to leave their guests satisfied every single time they stay with us. This is full time role and it was announced by the hotel on March 1, 2024.

Responsibilities of Lobby Ambassador

• Greet and welcome visitors, ensuring a positive first impression.
• Manage check ins and check outs efficiently and accurately.
• Provide assistance and answer inquiries from visitors and guests.
• Maintain a clean and organized lobby area.
• Direct visitors to the appropriate person or department.
• Monitor security by ensuring only authorized individual’s access the premises.
• Handle incoming calls and transfer them to the relevant individuals.
• Assist with administrative tasks, such as sorting mail and managing deliveries..
• Service focused personality is essential; experience is an asset.
• Prior experience working with Opera or a related system.
• Ability to work well under pressure in a fast paced environment.

Requirements of Lobby Ambassador

• High school diploma or equivalent.
• 2 years of proven experience in a customer service or front desk role.

Skills and Knowledge Desired

• Ability to work cohesively and collectively as part of a team.
• Fluency in English, additional languages are a plus (Russian Speaker).
• Bilingual or multilingual proficiency is a bonus.
• Excellent communication and interpersonal skills.
• Friendly and approachable demeanor.
• Ability to remain calm and professional in high pressure situations.

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