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Lobby Ambassador Amwaj Rotana Jumeirah Dubai

  • Full time
  • United Arab Emirates, Dubai, UAE View on Map
  • @Four Seasons posted 1 year ago
  • Posted : March 14, 2024 -Accepting applications
  • Salary: د.إ30,007,000.0 - د.إ30,007,000.0 / Monthly
  • View(s) 170

Job Detail

  • Job ID 11261
  • Career Level  Fresh
  • Experience  Fresh
  • Gender  Female|Male

Job Description

Amwaj Rotana Jumeirah Dubai is currently looking forĀ  dynamic, and self motivated Lobby Ambassador. As a role holder you are responsible to receive and give a warm welcome to guests, providing an efficient and courteous approach.

Responsibilities of Lobby Ambassador

  • Offer consistently professional, friendly, warm and engaging service
  • Be available for Guests at all times as a point of contact
  • Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station
  • Plays vital part in the Rotana Service Distinction program, by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door
  • Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk
  • Extend personal service and attention to all Guests, with particular emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests
  • Proactively meet arriving guests at the main entrance and once they exit their transportation
  • Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.
  • Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries
  • Deal promptly, efficiently and pleasantly with any queries
  • Be aware of all special offers, promotions, and packages at the hotel to promote to guests.

Requirements of Lobby Ambassador

  • You should ideally have a diploma / degree in hospitality.
  • 2 years previous experiences in the Front Office Department within a hotel.

Skills and Knowledge Desired

  • Ā You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written.
  • Multiple language ability is considered as additional advantage.
  • The ideal candidate will be customer driven and an extremely proactive and ā€˜switched onā€™ personality with an outgoing, charismatic and approachable character.
  • You have good interpersonal skills and be smart in appearance and well groomed.

Key Competencies

  • Understanding the job.
  • Taking responsibility.
  • Recognizing differences.
  • Customer focus.
  • Adaptability.
  • Teamwork.

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