Learning and Development Manager Saudi German Hospitals Group

Saudi German Hospitals Group is currently looking for a dedicated Learning and Development Manager to join them in Dubai. The role holder will develop the annual business plans for the department ensuring alignment to the function’s strategic plan. He / she will also contribute to the formulation and implementation of the strategy in line with SGH’ vision, mission and Business Focus Areas.

Duties of Learning and Development Manager

• Report on the progress of activities against the annual business plans, opportunities, challenges and issues faced, mitigations taken, etc to facilitate informed decision-making.
• Develop action plans to promote person centred care in their area.
• Build and lead a motivated, engaged and competent manpower throughout the division. Set priorities and objectives, manage performance, and provide ongoing feedback and coaching to meet the departmental challenges and goals.
• Serve as a role model for the department to ensure employees awareness and commitment to SGH’s vision, mission, values, SGH fundamentals and corporate strategy. Establish a highly engaged and motivated manpower, and continuously improve performance.
• Manage department staff and teams by overseeing their performance management, recruitment, training and development. Ensure high levels of engagement and competence and motivated work environment.
• Coach staff members on CARE communication and service standards. Hold them responsible for implementation between themselves and with patients.
• Build high levels of trust and understanding with internal and external stakeholders. Promote full compliance with industry regulations and promote broader understanding of SGH interests and practices.
• Recommend an optimum organization structure for the department, in coordination with the Human Capital Department. Ensure efficient and effective workflow of operational processes and optimal utilization of resources.
• Coordinate with the branches for Organization Structure, Manpower Planning and Budgeting process for the respective division.
• Collaborate with Human Capital department in development of business unit’s manpower plan to ensure timely and best-of-class delivery of tasks.
• Contribute to the academic and training activities in the hospital in addition to his duties and responsibilities.
• Educate staff on patient experience survey questions, KPIs and targets for their area.
• Observe individual staff members and evaluate demonstration of CARE communication and service standards.
• Provide solutions to meet and exceed patient’s expectations.
• Perform other related duties or assignments as directed by the Division Head.

Qualification & Experience

Following is the eligibility criteria for the role of Learning and Development Manager at SGH:

• A bachelors degree and/or relevant Training certificates.
• 6-10 years of experience in similar role.
• Extensive Relationship Management experience, project management, Customer Service & Sales experience.

Skills & Knowledge

• Fluent written and spoken English.
• Knowledge of Competency standards.
• High level of computer literacy.
• A wide range of assessment design and delivery knowledge.
• Business operations, project management and Customer Service experience would be a distinct advantage.
• High level of analysis & problem solving.
• Excellent ability to design and facilitate a variety of creative learning interventions which bring lasting value.
• Deep knowledge of current training practices and methodologies.

Organizational Development Manager Saudi German Hospitals Group UAE