Learning and Development Manager Majid Al Futtaim

The Learning and Development Manager  at Majid Al Futtaim in UAE will be responsible for organizing, coordinating, overseeing and delivering learning programs which are considered strategic to the business operations. This role focuses on providing guidance to teams, lead and support the roll-out of projects related with employee’s development, in-store productivity and Customer Experience. The Program Manager will deliver results in a timely manner and measure impact within the business in order to deliver the desirable outcome to the organization. This role will oversee and ensure the effectiveness of the company’s Onboarding Schools and/or Business Development Programs. This is the senior level full time role. The salary for this role ranges from 15000 AED to 30000 AED, which may be slightly negotiatable during the interview.

Responsibilities of Learning and Development Manager

• Aligned with MAF Retail Learning & Development plan and as per business requirement, help strategizing business development, growth and expansion by rolling out and monitoring training programmes to onboard employees and/or develop talent in other business skills.
• Prepare and oversee programmes schedule, monitor progress and support the delivery of the learning interventions by formulating/ organizing inter-connected projects aiming to maximize ROI.
• Supervise, design and measure impact of on-the-job training solutions in an omni-business context.
• Strategize employees’ development plans enhancing their behavioral skills and measuring results against business KPIs.
• Framed by the company strategy, build action plan for training effectiveness reports and measure impact against KPIs.
• Understand and apply adult learning principles and develop teams accordingly.
• Coach/ mentor employees role modelling a customer centric culture in their roles.
• Follow up on learning intervention strengths, areas of development and provided Customer Experience after programs completion.
• Provide input on learning literature CX driven and ensure it is adapted to the business and learner’s needs.

Eligibility Requirements

The eligibility requirements for role of a Learning and Development Manager are as under:

• Bachelor’s Degree in Administration, Education, Training, HR, or a related field.
• Proven experience of 6-8 years in designing and implementing comprehensive learning and development programs is essential.
• An MBA or any relevant postgraduate studies are a definite plus.

Skills Desired

• E-Learning background.
• Strong analytical skills
• Aptitude in decision-making and working with numbers
• English (Full professional proficiency Required), Arabic.

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