Abu Dhabi Commercial Bank is presently recruiting suitably qualified and skilled candidate for the role of Landlord Relationship Officer. The job holder is responsible to assist in the relationship management of allocated landlords by effectively coordinating and maintaining the database of the service expectations in order to complying with the signed service level agreements (SLAs) and support in maximising revenue.

Responsibilities of Landlord Relationship Officer

• Line Manager: To receive direction and support, discuss performance and ensure objectives are met
• Internal Stakeholders: To receive updates on daily issues affecting service to landlords and tenants and follow up to ensure prompt resolution.
• Landlords/Clients: To negotiate terms and conditions for management of property where relevant and report any issues.
• Landlord Relationships: Coordinate the overall operations and day-to-day activities of landlord services and relationships ensuring error free transactions, in order to achieve required customer satisfaction levels.
• Assist in the identification of improvement areas, reporting on the implementation plan and progress achieved in order to improve landlord relationships and retention.
• Maintenance Services: Record all landlord related issues, detailing actions agreed to be taken, reporting on progress and delays to ensure actions are completed to expected standards and within agree turnaround times (TATs).
• Policies, Processes, Systems and Procedures: Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.
• Self-Management: Manage self in line with the bank’s people management policies, procedures, processes and practices.
• Customer Service: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s require levels.

Requirements of Landlord Relationship Officer

• Bachelor’s Degree preferably relating to real estate industry.
  
• At least 2 years of experience in business related to the management of a diverse portfolio of properties.
  

Skills and Knowledge Desired