Landlord Relationship Officer Abu Dhabi Commercial Bank

Full time @Abu Dhabi Commercial Bank posted 12 months ago
  • Abu Dhabi, UAE View on Map
  • Post Date : January 15, 2024
  • Apply Before : January 15, 2025
  • Salary: د.إ1,000,025,000.0 - د.إ1,000,025,000.0 / Monthly
  • 0 Application(s)
  • View(s) 28
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Job Detail

  • Job ID 4153
  • Career Level  Intermediate
  • Experience  Fresh
  • Gender  Female|Male

Job Description

Abu Dhabi Commercial Bank is presently recruiting suitably qualified and skilled candidate for the role of Landlord Relationship Officer. The job holder is responsible to assist in the relationship management of allocated landlords by effectively coordinating and maintaining the database of the service expectations in order to complying with the signed service level agreements (SLAs) and support in maximising revenue.

Responsibilities of Landlord Relationship Officer

  • Line Manager: To receive direction and support, discuss performance and ensure objectives are met
  • Internal Stakeholders: To receive updates on daily issues affecting service to landlords and tenants and follow up to ensure prompt resolution.
  • Landlords/Clients: To negotiate terms and conditions for management of property where relevant and report any issues.
  • Landlord Relationships: Coordinate the overall operations and day-to-day activities of landlord services and relationships ensuring error free transactions, in order to achieve required customer satisfaction levels.
  • Assist in the identification of improvement areas, reporting on the implementation plan and progress achieved in order to improve landlord relationships and retention.
  • Maintenance Services: Record all landlord related issues, detailing actions agreed to be taken, reporting on progress and delays to ensure actions are completed to expected standards and within agree turnaround times (TATs).
  • Policies, Processes, Systems and Procedures: Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.
  • Self-Management: Manage self in line with the bank’s people management policies, procedures, processes and practices.
  • Customer Service: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s require levels.

Requirements of Landlord Relationship Officer

  • Bachelor’s Degree preferably relating to real estate industry.
  • At least 2 years of experience in business related to the management of a diverse portfolio of properties.

Skills and Knowledge Desired

  • Strategic management and analytical skills.
  • Risk assessment.
  • Negotiating skills.
  • Planning and presentation skills.
  • Written and spoken English.

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