IT industry in Dubai is currently seeking a talented and proactive IT Support Specialist to join their dynamic team. If you are passionate about technology, enjoy solving technical issues, and thrive in a fast paced environment, they encourage you to apply.

Responsibilities of IT Support Specialist

• Provide technical support to end users regarding hardware, software, network, and other IT related issues.
• Troubleshoot and resolve hardware and software problems, including desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain operating systems, applications, and software updates on end user devices.
• Respond to help desk requests and tickets in a timely and professional manner, ensuring issues are resolved efficiently.
• Collaborate with IT team members to identify and implement solutions for complex technical issues and system enhancements.
• Perform routine maintenance tasks, such as system backups, antivirus updates, and security patches, to ensure data integrity and system security.
• Assist in the setup and configuration of new hardware and software, including user accounts, email accounts, and network access.
• Document and maintain accurate records of IT assets, inventory, and support activities using ticketing systems and asset management tools.
• Conduct training sessions and provide guidance to end users on IT best practices, security protocols, and use of technology resources.
• Stay informed about emerging technologies, industry trends, and best practices in IT support to continuously improve skills and knowledge.

Requirements of IT Support Specialist

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
• Proven experience of 1-2 years as an IT Support Specialist or similar role, with a strong technical background in desktop support, troubleshooting, and system administration.

Skills and Knowledge Desired

• Proficiency in Microsoft Windows and Office applications, Active Directory, and network protocols.
• Familiarity with hardware components, peripherals, and mobile devices, as well as remote desktop support tools and techniques.
• Excellent problem solving skills and ability to diagnose and resolve technical issues independently or with minimal supervision.
• Strong communication and interpersonal skills, with the ability to interact professionally with users of varying technical levels.
• Detail oriented and well organized, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Availability to work occasional evenings, weekends, or on call shifts as needed to support business operations.

Benefits

• Competitive salary commensurate with experience and qualifications.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for professional development and career advancement within the company.
• Positive and collaborative work environment with a talented team of IT professionals.

IT Support Specialist IT/Computers Software industry Dubai

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