Khaleej Times
IT/Computers Software industry are seeking a skilled and customer focused individual to join their team as an IT Support Specialist. This role plays a key part in providing technical assistance and support to their internal users, ensuring the smooth operation of their IT systems and infrastructure. Their company is a dynamic and innovative organization committed to delivering cutting edge technology solutions to their clients.
Responsibilities of IT Support Specialist
- Provide technical support and troubleshooting assistance to end-users regarding hardware, software, network, and system-related issues.
- Respond to help desk tickets and inquiries in a timely and professional manner, resolving issues remotely or through on-site visits as required.
- Install, configure, and maintain computer hardware, software applications, and peripheral devices, ensuring compatibility, security, and optimal performance.
- Collaborate with team members and external vendors to diagnose and resolve complex technical problems, escalating issues as necessary to higher-level support personnel.
- Perform system upgrades, software installations, and patches, following established procedures and change management protocols.
- Conduct user training sessions and create documentation and knowledge base articles to assist users in resolving common technical issues independently.
- Monitor IT infrastructure components, including servers, routers, switches, and firewalls, to proactively identify and address potential issues or vulnerabilities.
- Implement and enforce IT security policies, procedures, and best practices to protect data, systems, and networks from security threats and breaches.
- Assist with IT projects and initiatives, such as system migrations, upgrades, and deployments, providing technical expertise and support as needed.
- Stay informed about emerging technologies, industry trends, and best practices in IT support and service delivery.
Requirements of IT Support Specialist
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred; relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) may be considered in lieu of degree.
- Proven experience of 1-2 years in providing technical support and troubleshooting for desktops, laptops, printers, mobile devices, and other IT equipment and peripherals.
Skills and Knowledge desired
- Strong knowledge of Microsoft Windows operating systems, Office 365 applications, and common productivity software suites.
- Familiarity with networking concepts, protocols, and technologies (e.g., TCP/IP, DNS, DHCP, VLANs) and experience with network troubleshooting tools.
- Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users.
- Customer service-oriented mindset and a commitment to delivering high-quality support and service to internal stakeholders.
- Analytical problem-solving skills and the ability to prioritize tasks and manage multiple assignments in a fast-paced environment.
- Willingness to learn new technologies and adapt to changing IT environments and business requirements.
- Availability to participate in after-hours support rotations and respond to emergency situations as needed.
Benefits
- Competitive salary commensurate with experience and qualifications.
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Opportunities for professional development and career advancement within the organization.
- Dynamic and collaborative work environment with a focus on innovation and continuous improvement.
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