IT Support Engineer NAFFCO Dubai

Full time @NAFFCO posted 3 days ago in Retail
  • Dubai, United Arab Emirates, Jebel Ali Free zoneØŒ South AreaØŒ Jebel Ali Free Zone Street, Dubai, AE View on Map
  • Post Date : February 20, 2025
  • Apply Before : April 3, 2025
  • Salary: د.إ3,000.0 - د.إ3,500.0 / Monthly
  • 0 Application(s)
  • View(s) 10
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Job Detail

  • Job ID 35791
  • Career Level  Intermediate
  • Experience  2 Years
  • Gender  Male 
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Job Description

NAFFCO presently has a job opening for suitably qualified and experienced candidate for position of a IT Support Engineer in Dubai.

Job Description of IT Support Engineer

  • Minimum 2 Years of Hands-on experience on deskside support
    Good knowledge of Windows 10 , Outlook, Exchange, and Active Directory
    Good written and verbal communication skills
    Printers, IP Phone hands on experience
  • Staying up-to-date with the latest industry trends and technologies in order to improve overall IT support capabilities. ITSM tool – Basic knowledge on usage of ITSM tool, ITIL Processes
    Basic understanding of IP protocols, Office 365
  • Google Suite (Workspace) Administration experience.
  • Responds and resolves all assigned calls within prescribed SLA.
  • Manages own workload; diagnoses and fixes the issues of end user systems related to Hardware & Software issues.
  • Complies with the service levels pertaining to end user support.
  • Works with third parties to resolve various technical issues.
  • Updates Call Management System, clearly specifies progress and resolution details.
  • Accountable for Installation of Software’s, IT Asset Management, Printer Service, LAN Connectivity, etc.

Desired Candidate Profile

  • Minimum 2 years in IT support engineer .
  • Bachelor’s degree in computer science, information technology, or a related field.
  • Experience with Microsoft Office Suite, Windows operating systems, and other commonly used software applications.
  • Strong problem-solving and critical thinking skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Attention to detail and accuracy.
  • Ability to prioritize and manage multiple tasks simultaneously.
  • Willingness to continuously learn and adapt to new technologies and processes.
  • Strong interpersonal communication skills .
  • Ability to make complex information accessible to technical and non-technical audiences & all levels of management.

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