NAFFCO presently has a job opening for suitably qualified candidate for position of a IT Support Engineer at Jebel Ali Free zone، South Area، Jebel Ali Free Zone Street, Dubai, AE. This is an Intermediate level full time role. For this position salary ranges from 3000-3500 AED, which may be slightly negotiable during the interview process. This vacancy was announced by the company on November 13, 2024. Candidates desirous for this role should submit their resume to begin with the application process.

Responsibilities of IT Support Engineer

• Staying up-to-date with the latest industry trends and technologies in order to improve overall IT support capabilities. ITSM tool – Basic knowledge on usage of ITSM tool, ITIL Processes Basic understanding of IP protocols, Office 365
• Google Suite (Workspace) Administration experience.
• Responds and resolves all assigned calls within prescribed SLA.
• Manages own workload; diagnoses and fixes the issues of end user systems related to Hardware & Software issues.
• Complies with the service levels pertaining to end user support.
• Works with third parties to resolve various technical issues.
• Updates Call Management System, clearly specifies progress and resolution details.
• Accountable for Installation of Software’s, IT Asset Management, Printer Service, LAN Connectivity, etc.

Requirements for Role of IT Support Engineer

• Bachelor’s degree in computer science, information technology, or a related field.
• Minimum 2 Years of Hands-on experience on deskside support.
• Minimum 2 years in IT support engineer .
• Experience with Microsoft Office Suite, Windows operating systems, and other commonly used software applications.
• Printers, IP Phone hands on experience.

Skills And Knowledge Desired

• Good knowledge of Windows 10 , Outlook, Exchange, and Active Directory.
• Good written and verbal communication skills.
• Strong problem-solving and critical thinking skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and accuracy.
• Ability to prioritize and manage multiple tasks simultaneously.
• Willingness to continuously learn and adapt to new technologies and processes.
• Strong interpersonal communication skills .
• Ability to make complex information accessible to technical and non-technical audiences & all levels of management.

IT Project Coordinator NAFFCO Dubai