CAFU
CAFU is currently hiring for the job position of an IT Support Engineer in Dubai who will be responsible for providing advanced technical support and assistance to end-users and maintaining the overall IT infrastructure. This role requires a deep understanding of various technologies, strong problem-solving skills, and effective communication to ensure the smooth operation of the company’s IT systems. This is a mid level full time role. The salary for this role ranges from 8000 AED to 15000 AED, which may be slightly negotiatable during the interview.
Duties of IT Support Engineer
- Technical Support: Provide high-level technical support to end-users, including troubleshooting hardware, software, network, and application issues.
- Diagnose and resolve complex technical problems efficiently and effectively.
- Assist in resolving escalated support tickets from junior support staff.
- IT Infrastructure Management: Maintain and monitor the organization’s IT infrastructure, including servers, network devices, and security systems.
- Work as a system administrator to ensure proper functioning and availability of servers and services.
- Participate in the planning, implementation, and maintenance of IT infrastructure upgrades and improvements. d) Azure and MDM Function skills.
- Incident and Problem Management:
- Manage and respond to critical incidents promptly, minimizing downtime and ensuring business continuity.
- Investigate and analyse recurring technical issues, identifying root causes and implementing preventive measures.
- End-User Training and Documentation: Develop and deliver training sessions for end-users to enhance their technical skills and knowledge.
- Create and maintain comprehensive documentation, including user guides, standard operating procedures, and knowledge base articles.
- Security and Compliance: Implement and enforce IT security policies, ensuring that systems and data are protected from unauthorized access and threats.
- Stay updated on industry best practices and compliance regulations, making necessary adjustments to maintain a secure IT environment.
- Hardware and Software Management:
- Manage hardware and software inventory, ensuring accurate records and timely replacements or upgrades as needed.
- Coordinate with vendors for procurement, maintenance, and repair of IT equipment and software licenses.
- Collaboration and Communication: Collaborate with cross-functional teams to address technical challenges and contribute to IT-related projects.
- Communicate effectively with non-technical stakeholders to explain complex technical concepts in simple term.
Eligibility Requirements for an IT Support Engineer
- Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).
- 3-5 years of experience in IT support roles, with a proven track record of handling complex technical issues.
Skills Desired
- Strong knowledge of operating systems (Windows, macOS), hardware components, and networking principles.
- Proficiency in troubleshooting software applications, email systems, and hardware peripherals.
- Familiarity with ITIL framework and best practices in incident, problem, and change management.
- Experience with remote support tools and techniques.
- Excellent communication and interpersonal skills.
- Industry certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, Cisco CCNA, etc., are a plus.
- Ability to work independently and collaborate effectively within a team.