IT Specialist FIVE Hotels and Resorts 

FIVE Hotels and Resorts is presently accepting applications from suitable candidate for the job role of IT Specialist. The company published this job on December 16, 2023 and is open to receive application.

Responsibilities of IT Specialist

• Familiar with all the systems Opera, Micros, Windows, Symphony Servers, all windows client operating systems.
• Experience in managing systems and networks.
• Provide In-house IT related matter troubleshooting and practice a proactive support by maintaining the services at 100% availability.
• Coordinate and manage projects.
• Experience in dealing with vendors and users at all level.
• Oversee the work of the projects and ensure on time completion.
• Document project progress.
• Ensure that IT actively contributes to cost saving and revenue generating strategies.
• Coordinate, introduce, implement, continuously manage and use best practice of Information Technology and telecommunications in order to protect, manage and exploit the use of IT within the business, effectively.
• Ensure Information Technology standards and best practices are communicated, implemented and measured.
• Prioritizes and fulfils guest incidents and requests as per FIVE service standards.
• Captures and documents both Guest and Colleague incidents and requests formally using the Support Desk Management System.
• Works closely with business users to ensure optimization of applications, looks at ways to improve usage and helps develop automated business processes.
• Proactively resolves faults and manages service delivery by way of recording incidents, service requests and resolutions.

What You’ll Do More?

• Proactively monitors systems for both back of the house and guest facing, takes remedial measures to ensure service continuity.
• Maintains a cost-conscious solution driven approach, uses own resources where possible to resolve issues and deliver service.
• Challenges the norms of the IT team to develop continuous improvement initiatives.
• Deploys IT equipment and software safely and securely into the FIVE Hotels and Resorts network. Adheres to local standards and policies for asset management and software installations. Documents new IT assets in Location Logic, obtains and files all colleague acceptance forms accordingly.
• Periodically audits location logic to ensure compliance to IT standards, policies and procedures.
• Maintains strong governance and change management protocols amongst the team to ensure appropriate documentation and approvals are obtained.
• Practices vigilant IT Security best practices in line with IT policies and procedures.

Requirements of IT Specialist

The requirements of IT Specialist are as under:

• Bachelor’s degree in the relevant field.
• 1-3 years’ experience in a similar role in luxury lifestyle environment

Skills and Knowledge Desired

• Hands on approach and flexibility with a ‘can do’ work attitude
• Commitment to delivering exceptional services with a passion
• Creativity and innovation in IT concepts and operations
• Demonstrable achievements in improving customer satisfaction and profitability
• Ability to find creative solutions while taking ownership for all duties and tasks assigned

IT Specialist, Dubai Health Authority

Marketing Manager FIVE Palm Jumeirah & FIVE Luxe