IT Service Support Associate Azadea Group Dubai

Full time @Azadea Group posted 2 days ago in Retail
  • Tower, O-14 Base, Business Bay, Dubai, AE View on Map
  • Post Date : December 24, 2024
  • Apply Before : January 24, 2025
  • Salary: د.إ5,000.0 - د.إ10,000.0 / Monthly
  • 0 Application(s)
  • View(s) 5
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Job Detail

  • Job ID 28678
  • Career Level  Fresh
  • Experience  Fresh
  • Gender  Male Female 

Job Description

IT Service Support Associate at Azadea Group will be responsible for providing technical support to users and assisting in the maintenance of IT systems. Candidate installs, configures, and maintains hardware and software components, troubleshoots issues, and provides support to users both on-site and remotely. This is an Entry level full time job. And salary can range between 5000-10000 AED/month.

Responsibilities of IT Service Support Associate

  • Inspect personal computer equipment and install hardware and peripheral components, such as monitors, keyboards, printers, and disk drives. Support hardware maintenance and perform basic troubleshooting.
  • Assist in maintaining and updating the group’s active directory under the guidance of senior team members.
  • Install and configure designated software packages, including operating systems, business applications, and office tools. Provide basic maintenance and troubleshooting support for software-related issues.
  • Provide support to users for inquiries regarding networking, operating systems, system hardware diagnoses, software, and operator-related issues. Assist users with setup and configuration of software and hardware.
  • Assist in troubleshooting business applications, including relevant applications. Monitor systems and networks to identify and resolve basic issues.
  • Support in managing and prioritizing reported requests and incidents logged in the service desk system. Provide updates and status reports to senior team members on the resolution of requests and incidents.
  • Assist in maintaining documentation of hardware and software configurations, troubleshooting procedures, and resolutions.

Requirements for Role of IT Service Support Associate

  • Bachelor’s degree in Information Technology, or Computer Science, or a related field.
  • 0-2 years of experience in a similar role.
  • Experience in Windows operating systems and networking.

Skills And Knowledge Desired

  • Fluency in English.
  • Knowledge of hardware and Microsoft Office applications.

Assistant Manager Azadea Group Dubai

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