IT Service Infrastructure Manager, DHL UAE

Established in 1969, DHL is an international team of over 395,000 shipping professionals, united by a passion for logistics. DHL has always been revolutionizing, shaping and simplifying the world of logistics. From inventing the international air express industry to becoming the world’s leading logistics company, they are thinkers, makers and pioneers that constantly challenge what’s possible. Company is now active in more than 220 countries and territories worldwide. One of its subsidiary, DHL UAE is the recognized market leader in Express logistics and an Employer of Choice, ranked consistently as Great Place To Work in the UAE. Nowadays, DHL UAE presently has an opening for devoted candidates for position of an IT Service Infrastructure Manager.

Job Overview of An IT Service Infrastructure Manager At DHL

• To manage communications and network infrastructure that includes designing, implementing and administering local and wide area network systems, telephony and related systems, providing high level technical support.
• Responsible for handling and supporting 16 facilities, 2 HUBs and 36 service points and facilities growing across UAE.
• Managing 6 MHE systems in UAE.
• Responsible for new business transition and projects related to IT Infrastructure.
• Providing support to business in the areas of technology usage in addition to establishing and monitoring the Service Level Agreements with Senior Management Team.

Your Duties As An IT Service Infrastructure Manager At DHL

• Function as the primary internal contact for all network and related services.
• Ensure network connectivity for all business units including remote facilities.
• Undertake network changes (e.g. capacity planning or optimisation) as a result of business changes, new projects or customer requirements.
• Working relationship with different IT work groups across the organization.
• Working relationship with internal business stake holders and customers.
• Maintain awareness of the trends, threats and best practices in IT.
• Provides technical consulting to users and training for IT staff related to network support at first level.
• Develop strong relationships with external IT supplier / vendor / service providers.
• Purchase, installation and support of network communications systems LAN / WAN.
• IT Representative to Internal and External Auditors.
• Plans and evaluates network systems and suggest network resources required to maintain or expand service levels.
• Operates, tests and maintains equipment in Data Center and distributed operating environments.
• Manages trouble shooting & administration of network equipment i.e. routers, switches, modems, cisco catalyst, fire walls etc.
• Managing MHE systems in UAE including the design / configuration / support of new and existing setup.

What You Will Do More?

• Maintains network / operating systems and take steps to improve system / network efficiency.
• Develops procedures, methods, standards and documentation relating to network operations and support, disaster recovery and business continuity.
• Manage telephony equipment including hand held devices, mobile phones and land lines including related backend systems and applications.
• Manage IT infrastructure projects on its own or as part of a wider business project e.g. facility expansion or upgrade and implementation of new business applications.
• Trains other staff for the purpose of ensuring their ability to support new or existing network systems.
• This role will deputize the IT Services manager during his/her absence.
• Able to communicate well with people on all levels, different back grounds and cultures.
• Develop and maintain good working relationship with fellow colleagues and customers.
• Manage vendors to ensure preferential service and proposals for DHL.

Business Development Executive, DHL UAE

Who Can Apply?

Qualification

• Engineering degree or diploma in computer science or related field of study.

Experience

• 5 – 7 years of experience as Network Engineer and Project Manager.

Certification

• Project Management Certification and a PMP Holder is a plus.
• Cisco CCNP certification.

Skills & Knowledge Desired

• Solid background in telecoms, network systems with experience in a similar role.
• Ability to perform multiple, technical tasks with a need to upgrade skills.
• Good project management and problem solving skills.
• Ability to work under limited supervision and influence other work groups (local or remote) including external service providers to deliver within SLA’s.

IT Programs Delivery Support Manager, DHL UAE