IT Operations & Support Technician Emirates Airline UAE

Emirates Airline is presently hiring for job role of an IT Operations & Support Technician in Dubai. The selected candidate will work in an Operation & Support environment following procedures and guidelines to resolve incidents, fulfil service request and carry out deployment activities & preventive maintenance. The role ensures that all IT service operation activities remain within the agreed service levels and minimize the adverse impact as well as ensuring incidents are resolved.

Responsibilities of An IT Operations & Support Technician

• Provide a superior service to customers both internal to EG IT and external Customers.
• Ensuring that the service provided is in line with the specific qualitative or quantitative targets and KPIs of the task.
• Receive inbound and outbound calls, resolving incidents to provide a superior service to customers both internal to EG-IT and external Customers.
• Pro actively keep customers informed on the status and progress of incidents by scheduling tasks and setting up alerts.
• Inform customers if incidents and/or service requests are about to breach the Service Level Agreements.
• Ensure that the maximum amount of incidents are resolved on the first call or when applicable to route incidents to the relevant support teams to obtain the fastest possible resolution for customers
• Maintain the corporate data library ensuring that tapes require for job processing are maintain with adequate data security and that environmental parameters such as temperature, humidity in the computer room are maintained.
• Escalate any high impact incident or scenario to IT Operations Duty Manager to ensure that relevant actions are taken immediately to reduce the business impact to the smooth running of departmental or the group’s global operations.
• Carry out all pre requisite works for the installations of computers, peripheral devices, telephone and other infrastructure components.
• Responsible for conducting routine preventive maintenance and servicing in accordance with IT standards.

Qualification Requirements for IT Operations & Support Technician

• Vocational education or Diploma (12+2 or equivalent).
• 3 plus years of experience in IT.
• Experience in customer support and operational support role.
• Proven experience in systems, operations and environments of a similar size and complexity.

Skills Desired

• Working knowledge of PCs,
• Proficient in using applications such as MS Office, Outlook etc.

Procedure to Apply

If you wish to grow with us, please apply now and become part of the Emirates Airline. To apply for job of IT Operations & Support Technician at Emirates Airline, please use the Apply Now button. It will redirect you to official registration form. Once you are on registration portal, complete your profile by adding your personal and professional details. You will also need to upload your updated CV & other relevant documents. Finally, follow instructions provided to complete the application process. Good luck!

Recruitment Partner Emirates Airline UAE