IT Operations & Support Engineer Emirates Airline Dubai UAE

Emirates Airlines is seeking a dedicated and skilled IT Operations & Support Engineer –  Application Support in Dubai. This role person will restore normal IT service operations within agreed service levels and business priorities and minimize the adverse impact on business operations for Emirates Group and External Clients. He / She will be a Single point of contact (SPOC) for the assigned incident resolution to plan and deploy PCs , peripherals devices on site as per IT service requests and agreed SLO.

Duties as IT Operations & Support Engineer

• To analyze reported incidents and provide solutions to the users enabling them to resume their work with minimum disruption as per agreed SLO. To complete IT service requests i.e. installations of PCs and peripherals as per agreed SLO.
• To update the status of an incident or service request in the tool. To make sure that they hold up to date information before action on any incident or service request. To ensure that the tool and relevant team are updated.
• To set expectations to the customer based on agreed SLOs (time-frames and format).
• To coordinate unresolved / recurring faults and communicate with other IT service providers (internal & external, e.g. SITA, DCA, ARINC, etc.).
• To provide quick fixes / workarounds / solutions to be updated in the Known error database to Problem Management Team. To identify recurring problem areas and to articulate trends for root cause analysis. To liaise with problem management to give a more permanent problem resolution. To proactively identify & highlight issues, to reduce the possibility of system downtime for users.
• Carry out network infrastructure installation and any other requested services as per procedure provided by the tech teams, including Etisalat Link Lines, WAN links to hosts, backup ISDN lines & UPS systems.
• Carry out deployment projects using best practices of Project Management, as in departmental Work Practices outline. Satisfactory Customer feedback must be obtained after every project.
• Liaise with vendors, IT coordinators and other IT teams to ensure a high level of system availability.
• Adhere to the audit & finance regulations related with asset management using the company provided processes and systems.
• Maintain the integrity of the configuration items related to the onsite End user devices in the Configuration Management Database as per EGIT Policy, for his responsible area.

Education & Experience of IT Operations & Support Engineer

• 12 years of schooling.
• 3+ years experience in IT / Communications.

Knowledge & Skills

• Proficient in Oracle.
• Java / .Net development.
• Monitoring tools – AppD & Splunk.

How to Apply?

If you wish to grow with us, please apply now and become part of the Emirates Airlines. To apply for job of IT Operations & Support Engineer, please use the Apply Now button. It will redirect you to official registration form. Once you are on registration portal, complete your profile by adding your personal and professional details. You will also need to upload your updated CV & other relevant documents. Finally, follow instructions provided to complete the application process. Good luck!

Licensed Flight Dispatcher Emirates Airline Dubai UAE

Tagged as: Support Engineer