IT Manager InterContinental Fujairah Resort

InterContinental Fujairah Resort is presently accepting applications from suitable candidate for the job role of IT Manager. As job holder you will manage and support technology operations of the property. Implement property technology procedure and policies in compliance with the Global Technology Standard that are aligned with the property business need priorities.

Responsibilities of IT Manager

• Initiate new technology planning, selection/specification process and implementation that would enhance business needs productivity.

• Perform an assessment of hotel needs, determine priorities, objectives, prepare ROI and create capital expenditure budget in accordance to the Global Technology Standards.
• Ensure that the technology investments are well spent by effective decision-making, successful implementation, arranging and overseeing installation, hands on involvement, as well as directing support and troubleshooting.
• To sustain excellent relationship with vendors and interact positively to ensure that they meet or exceed contractual commitment, obtain quality service, support and pricing of technology projects and procurement.
• Provide system training programs and manuals, arrange large group training sessions in coordination with the Training Manager in order to have productive operations of hotel systems.
• Provide support, respond to problems, keep colleagues informed with the status of issues, and ensure solutions are consistent with the business needs and IHG policies.
• Keep own self informed of new hotel technology accomplishment through online communication tools, demonstration and training.
• Consistently provide quick resolutions, identify, analyse, solve issues creatively, effectively and quickly in consistent with the IHG policies.
• Monitor hotel technology (computer and Network) operation proactively to ensure minimal interruptions.
• To develop and consistently enhancing best practice process in order to increase colleagues productivity and to provide seemly guest service
• Enforce IHG technology policies and standards.
• Ensure IT systems are compliant with IHG policies in support of local laws, regulations and industry requirements (e.g.PCIDSS, PII and Data Protection).
• Maintain an accurate asset management of hardware and software.
• Maintain an expert understanding of the property’s business needs, methodologies, strategies and upcoming projects. Keeps current with property, competitor and like industry uses of technology.

Requirements of IT Manager

• A Bachelor’s Degree in Computer Sciences from a reputed institution.
• 3 to 5 years experience in a leadership role at a full service five star hotel. (MEA experience would be an advantage).

Skills and Knowledge Desired

• Solid project management experience in organizing, planning and executing projects from conception through successful implementation.
• Effective verbal and written communication skills.
• Strong analytical and statistical skills demonstrated through previous experience of use of spreadsheets.
• Strong knowledge of hotel technology principles and practices.
• Strong business decision making skills.
• Familiarity with organization design models and decision-making framework.
• Effective presentation, communication, consulting and interpersonal/consensus building skills for the purpose of providing information to management and colleagues.

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