IT Business Relations Specialist Daman Abu Dhabi

An IT Business Relations Specialist at Daman – National Health Insurance Company will liaise between HIS and other business functions to assure effective delivery of existing HIS services and functionality. This position will build relationship with the process owners and business functions by developing a communication process to keep up to date on initiative and project status.

Responsibilities of IT Business Relations Specialist

• Solely responsible for a specific area e.g. end-to-end, cross departmental processes.
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
• Critically evaluate information gathered from multiple sources. Reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding. Distinguish user requests from the underlying true needs.
• Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements. Deliver the following artefacts as needed: User story, Business Requirements Document, Use Cases, Screen and Interface designs.
• Prepare training material and provide training to train the trainers.
• Engage stakeholders in support of initiatives.
• Work independently with users to define concepts and under direction of the Account Mangers.
• Drive and challenge business units on their assumptions of how they will successfully execute their objectives.
• Work with project teams and business to develop user acceptance test criteria with the business during the solving phase.
• Participate/lead review and final sign off of functional specifications.
• Maintain business process map for key processes.
• Log initiatives in JIRA and Confluence and keep the status up to date. Continually provide application systems improvements, especially in cross-business processes.
• Identify ways to increase adoption and customer satisfaction.

Qualifications & Experience

Following is the eligibility criteria for the role of IT Business Relations Specialist at Daman:

• Bachelor’s degree in business, IT/Computer Engineering or Finance or Human Resources Administration or Medicine or other related fields.
• Minimum 5 years of relevant experience.
• Prior consulting/business analysis experience is must.

Skills & Competencies

• Proficiency in MS office (MS word, Excel, PowerPoint).
• Strong understanding of project management and agile methodologies.
• Ability to document and diagram use cases, systems & business processes.
• Strong level of customer service orientation and professionalism in all interactions.
• Strong facilitation and presentation skills.
• Very good command of written and spoken English; Knowledge of Arabic language is an advantage.
• Ability to handle multiple projects in a fast-paced environment.
• Effective communication and stakeholder management skills.
• Excellent problem solving and analytical skills.
• Good knowledge of health insurance concepts is added advantage.

Senior Officer Data Management Daman Abu Dhabi