Investigation Analyst, Abu Dhabi Islamic Bank UAE

Abu Dhabi Islamic Bank (ADIB) presently has a job opening for eligible candidate for position of a Fraud Investigation and Triage Analyst. The selected candidate will work at ADIB branch in Abu Dhabi. This job has been posted on a company’s career page on 1 November 2023 and is now open for all aspiring candidates.

Job Purpose of A Fraud Investigation & Triage Analyst

• Implement an effective and robust case management process for reviewing, analyzing, identifying, conduct preliminary level 1 fraud investigations, documenting, and managing the suspected incidents of fraud to determine the root causes.
• Conduct case assessment & preliminary review of fraud incidents as per approved processes to ensure timely detection within the agreed time frame to improve service delivery & achievement of business objectives.

Job Duties of A Fraud Investigation & Triage Analyst

• Handle the day-to-day cases of the departments to ensure cases referred are reviewed, analyzed and clear responses given to business units.
• Assist investigation team in planning investigations, document analysis, evidence gathering, follow-up of corrective actions.
• Assist in Designing & implementation of the Triage framework and procedure to manage cases reviewed and assessed with Head of Triage.
• Perform efficient Triage functions and ensure adherence to the approved policies and procedure.
• Participate in Fraud Investigations and examinations in line with Fraud Investigation Policy & Procedure.
• Strengthen fraud risk controls of the 1st and 2nd line of defense by way of highlighting findings based on the reviews & preliminary investigations post assessment of Triage cases.
• Improve service delivery and satisfaction of customers and business partners by adherence to turnaround times on processes fraud control and other activities without compromising on risk.
• Exercise due diligence while handling transactions/ queries or customer applications and instructions. identify risk or fraudulent transactions and escalating the same as appropriate.
• Provide prompt, efficient, and accurate guide/support to business units in relation to fraud /suspicious cases referred to Triage team while maintaining an agreed service level agreement.
• Achieve agreed performance standards & escalate fraud risks as required to the Head of Triage.

What You’ll Do More?

• Support in the establishment of a STR Reporting Framework within the department and ensure accurate and timely reporting of all the FID team.
• Assist in maintaining an up-to-date Fraud Investigation Policy & Procedure which guides the investigation process.
• Ensure to safeguard the integrity of evidence and documentation related to fraud cases.
• Keep abreast of improvements and current developments in banking environment, and in fraud examination and investigation standards, procedures, and techniques.

Who Can Apply?

Qualification

• Bachelor’s degree in relevant field.

Experience

• 2-3 years of experience in the banking & Financial services industry in Fraud Investigation, Risk management and Banking Operations.

Certification

• Certified Fraud Examiner (CFE) will be an added advantage.

Skills & Knowledge Desired

• Understanding of fraud risks and fraud investigation associated.
• Understanding of Banking Operations and product along with Banking Regulatory Environment
• Good knowledge of retail and corporate banking Islamic products.
• Knowledge of market fraud trends.
• Able to perform verification, risk control or risk prevention function.
• Working knowledge of leading operational risk practice and regulatory requirements.
• Strong problem solving, analytical (including qualitative analysis), research, and quantitative skills.
• Computer skills (e.g., Microsoft Office Suite).
• Excellent Communication and Interpersonal Skills with ability to manage external and internal stakeholders.
• Problem-solving aptitude.
• Arabic and English proficiency.

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