International Desk Representative HSBC UAE

HSBC is currently seeking an ambitious individual for the job role of International Desk Representative to join their Wealth and Personal Banking team, working together with colleagues to define, manage and achieve divisional business targets.

Responsibilities of International Desk Representative

• Prospect and acquire New to Bank (NTB) International customers in the market they are based in, supporting customer needs via a reactive inbound and outbound referral model.
• Work alongside IDM to fulfil NTB opportunities generated by IDM. IDR would be approaching customers and pitching International Proposition in more detail on one-to-one basis.
• Set expectations with the customers about support HSBC can provide in the residing market as well as how HSBC can help with their needs internationally.
• Grow and deepen long term relationships with customers by delivering outstanding service while managing queries, complaints and transactional support, through seamless coordination with Global Operations Teams and other channels as appropriate.
• Actively participate in community events where attendance of international, multi country prospect customers is expected and engage with such customers.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Requirements of International Desk Representative

• Bachelor’s degree is a must to obtain UAE Visa.
• 3-4 years of prior experience of sales and service of retail products in customer facing roles, is a must.

Skills and Knowledge Desired

• Strong understanding of UAE market, opportunities, and competition.
• Knowledge and understanding of HSBC International proposition, account opening and referral process.
• Proven track record of delivering business targets, meeting customer needs and improving customer satisfaction.
• Good understanding of credit, risk and cross border compliance policy and procedures.
• Excellent communication and negotiation skills.
• Embraces diversity and is comfortable to work with a group of people with diverse backgrounds.

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