HSBC is currently seeking an ambitious individual for the role of International Desk Manager to join our Wealth and Personal Banking team, working together with colleagues to define, manage and achieve divisional business targets. The vacancy was announced by the company on February 16, 2024.

Responsibilities of International Desk Manager

• International Desk Manager (IDM) will be looking for opportunities for New to Bank (NTB) International customers in the market they are based in, supporting customer needs via a reactive inbound and outbound referral model.
• The jobholder would carry out business development focusing on strategic alliances and partnerships, building relationships with the internal and external stakeholders, with the objective of offering HSBC’s Wealth & Personal Banking (WPB) products to our International customers.
• IDM would be the first point of contact for onboarding organisations into HSBC International Desk to be empanelled partners.
• IDM will be looking to secure attendance of team in community events where attendance of international, multi-country prospect customers is expected.
• The role holder will maintain all agreements with third party organizations and will be the main point of contact for any community event organisers.

Requirements of International Desk Manager

• Bachelor’s degree is a must to obtain UAE Visa.
• 3 years of prior experience in leading teams and managing people.
• Strong customer service orientation, able to handle customer requests. Experience in servicing international customers is an advantage.
• Experience in managing external stakeholders and organizing customer events. Proactive in building strong relationships with stakeholders and customers.

Skills and Knowledge Desired

• Strong understanding of UAE market, opportunities, and competition is a must.
• Solid understanding of wealth and personal banking products, international proposition, and sales environment, is require.
• Proven track record of delivering business targets, meeting customer needs and improving customer satisfaction.
• Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and trust with international clients and stakeholders.
• Confident in giving on-stage presentations at customer events.
• Good understanding of credit, risk and cross border compliance policy and procedures.
• Embraces diversity and is comfortable working with a group of people with diverse backgrounds.

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