ICT Support Specialist Mediclinic Abu Dhabi

Mediclinic Middle East is looking for an ICT Specialist to based in Al Ain, to provide first line support via the MCME ICT service desk or onsite at business unit level to resolve ICT technical problems. This is an Intermediate level full time job. And salary can range between 8000-15000 AED/month.

Responsibilities of ICT Support Specialist

• Identify and classify requests through diagnostic techniques and pertinent questions. (Cherwell)
• Determine the best solution based on the issue and details provided by customers.
• Direct unresolved issues to the next level of support personnel in a timely manner to minimize the impact on business.
• Maintain service records and their resolution in the IT Service Management tool.

Requirements for Role of ICT Support Specialist

• Bachelor Degree in Computer Science or ICT equivalent degree from an accredited institution.
• Certification in ITIL v3 Foundations will be an advantage.
• At least 1 years’ experience in an ICT support service environment.

Skills And Knowledge Desired

• Able to complete the necessary documentation.
• First line hardware and software technical problem solving skills.
• Client service and related management principles.
• IT service management tool.
• ITIL Service Management based skillset for Incident, Change, Problem and Request management.

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