Housekeeping Supervisor Kerzner International

Bab Al Shams Resort is presently accepting applications from suitable candidate for the job role of Housekeeping Supervisor. The job holder is responsible to follow and assist the Housekeeping Manager in maintaining the set standards of cleanliness, sanitation, and disinfection throughout the Resort at all times. A high level of cleanliness, sanitation, disinfection, and presentation in all areas has a large impact on the guest’s stay and it is imperative that each area’s standards are met and exceeded. The Resort standards from the guest’s arrival are to be maintained consistently throughout their stay. It is to be always kept in top shape.

Responsibilities of Housekeeping Supervisor

• To report for duty punctually wear the correct uniform and always have a nametag.
• Always provides a courteous and professional service to internal and external guests using their names.
• Adhere to the company’s standards regarding dress and appearance.
• Always maintains a high standard of personal appearance and hygiene.
• To attend daily briefings in Housekeeping Office conducted by the HK in charge.
• To collect Reports from the Housekeeping office & return them at the end of the shift. To ensure that you sign out and in for the keys.
• Develop a positive working relationship with all colleagues and other departments to facilitate a team-oriented atmosphere.
• To check the linen room, and pantry areas to ensure the smooth flow of the Guest supplies, uniform, and linen.
• To interact with individuals outside the hotel, such as suppliers, contractors, labor relations representatives, and competitors.
• To follow up on all out-of-order, out-of-service, pick-up rooms.
• Monitors operating supplies and reduces spoilage, breakage, and wastage.
• Inspects all facilities, furniture, and fixtures and reports any damages to the Housekeeping Manager.
• Monitors guest supplies, bathroom amenities, and stationery and reduces spoilage and wastage.
• Review outside laundry facility servicing to ensure quality, undamaged linens, and consistent delivery, keeping in mind the budgetary guidelines.
• Ensures that each employee maximizes productivity and morale with their respective departments and consistently maintains discipline following Hotel Policies and procedures and local legislation.
• Rewards Employees who use their empowerment to meet or exceed guest expectations.
• To respond to any changes in the housekeeping function as dictated by the Industry, Company, or Hotel.

What You’ll Do More?

• The above Job Description identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks.
• The Job Description may be subject to review from time to time.
• The employee will be required to perform similar duties or tasks in any area of the hotel as may be designated by Management from time to time.
• The employee will be require to attend training courses as required and continually strive for the improvement of their knowledge and skills.
• To be flexible within your job and to be able to fulfill any other duties that you may be ask to perform.
• To assist in taking various inventories.
• Supports staff needs in other Divisions based on the hotel priorities and anticipated business levels.
• Ensures that the par stocks for all operating equipment, supplies, and inventory items, and to ensure that the place of work is adequately equipped.

Requirements of Housekeeping Supervisor

The requirements of Housekeeping Supervisor are as under:

• Diploma in Hotel Management.
• Vocational certification in Hospitality School
• Minimum 2 years of housekeeping experience in a supervisory capacity, 2 years line-level experience in all aspects of the housekeeping department.

Skills and Knowledge Desired

• People management experience
• Strong orientation toward customer service
• Highly organized and proactive and able to meet deadlines in a fast-paced environment.
• Presentation skills
• Initiative and Commitment to Achieve
• Effective Communication
• Attention to detail.
• Problem-solving and decision-making.
• Leadership skills
• Customer focused.
• Teamwork
• Interpersonal skills
• Strategic Thinking
• Physically fit to stand every day, walk long distances, pull trolley on wheels up to 250 kg.

Experience Center Agent Kerzner International

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