Responsibilities of Housekeeping Supervisor

• Direct the work assignments of supervisory and non-supervisory staff in an efficient manner to ensure that guests and other departments receive prompt and courteous service.
• Check Public Areas / Floors to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurnished as required..
• If assigned on Floors, check rooms and particularly those assigned to V.I.P., V.V.I.P and known repeated guests receive special attention to ensure they meet the hotel standards.
• Coordinate with the other sections of the Housekeeping Department.
• The other Departments on all relevant matters that affect the physical appearance of the hotel and room status, keep them informed and follow up on outstanding issues.
• It may be the confirmation of room status to the repair work to be done.
• When needed, assist the Assistant Executive Housekeepers in the recruitment, management of performance.
• Identification of training need, development of training plan and implementation of training.
• Conduct monthly training sessions with existing employees in order to meet the identified training needs.
• Schedule routine inspection by supervisors, of all housekeeping areas including occupied and non-occupied rooms.
• Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipment and tools.
• Assist the Assistant Executive Housekeepers in the monitoring of housekeeping procedures.
• Including Lost and Found, Key Control, Security and Emergency procedures, and Health and Safety for employee and guests.

Requirements of Housekeeping Supervisor

• Ideally have a diploma or vocational training hospitality.
• 2+ years luxury hospitality experience in a similar role.

Skills and Knowledge Desired

• English –oral skills are beneficial.
• Attention to details.
• Flexibility in terms of scheduling.
• Physical ability to clean 13 rooms per day according to standards.
• Physical ability to push and pull the room attendant’s cart.
• People Oriented.
• Passionate for European luxury.

Housekeeping Supervisor The Ritz Carlton Marriott

Laundry Supervisor Kempinski Hotels Dubai